BirdfyReviews of birdfy.com

Response from BirdfyApr 30, 2026

Hi Okie, Thank you so much for your wonderful feedback! We're absolutely delighted to hear how much you're enjoying your Duo Hummingbird Feeder — watching hummingbirds up close is truly a magical experience! It also means the world to us that you love your other Birdfy products and that our customer service has made such a positive impression on you. Being there for our customers quickly and effectively is something we genuinely care about, so your kind words truly mean a lot to the whole team! If you ever need anything at all, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Warm regards, Birdfy Team

Response from BirdfyApr 30, 2026

Hi Marie, Thank you so much for your wonderful feedback and for being such a loyal Birdfy fan! 🐦 Having 14 of our products is amazing — you truly are part of the Birdfy family! We're so glad to hear that our customer service has been there for you when you needed it. Making sure every experience is a great one is something we take great pride in. We hope you continue to enjoy many more beautiful bird-watching moments! If you ever need anything, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Warm regards, Birdfy Team

Response from BirdfyApr 30, 2026

Hi Mike, We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly appreciate you bringing this to our attention. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team

Response from BirdfyApr 30, 2026

Hi Rick, We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly appreciate you bringing this to our attention. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team

Response from BirdfyApr 30, 2026

Hi Harold, Thank you so much for your feedback! We're thrilled to hear that the setup process was smooth and that our directions were easy to follow. We put a lot of effort into making the experience as simple as possible, so your feedback truly means a lot to us. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyApr 30, 2026

Hi Tyler, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our senior support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyApr 29, 2026

Hi Steven, Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration regarding the early access program and the concerns you’ve had with connectivity and settings. This is not the experience we want for you, and we understand how disappointing this must feel. We genuinely want to make this right. A follow-up email will be sent to you shortly so we can look into your case in detail and work toward a proper resolution. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, please feel free to reach out through Birdfy Chat, email, or phone support (available for US customers)—we’re always here to help. Warm regards, Birdfy Team

Response from BirdfyApr 29, 2026

Hi Meg, Thank you so much for your kind words and continued support! We're absolutely thrilled to hear that you love your Birdfy products, and it warms our hearts to know that your gift recipients are enjoying them too! Spreading the joy of bird watching is what we're all about. Your feedback about our customer service truly means the world to us. We'll be sure to pass along your kind words to our team! If you or any of your friends ever need assistance, don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We're always happy to help. Happy bird watching! 🌿 Warm regards, Birdfy Team