Dennis B.
Cameras would not connect to WiFi.
Cameras would not connect to WiFi. Return policy is rude, burdensome, repetitive, and elaborate. Photographed every single thing in the package, plus the package itself, at their demand, That wasn’t enough. Days later an email wanted me to send them $10 via Paypal for a return label, as if they had not already charged hundreds of dollars on my credit card when I purchased the camera. Beginning to think a scammer must have inserted itself here.
Response from BirdfyMay 2, 2026
Hi Dennis, We’re very sorry to hear about your experience — that’s certainly not what we want for you. We understand how frustrating the connection issue and return process must have been, and we truly appreciate you taking the time to share this with us. We want to help get this sorted out for you. Our support team will follow up on your case and reach out via email to assist further and clarify the next steps. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team