BirdfyReviews of birdfy.com

Response from BirdfyDec 11, 2025

Thank you for reaching out, and we sincerely apologize for the concern caused by the tracking number not showing valid information. Please be assured that your order is indeed in transit and is scheduled to arrive in time for Christmas. To give you further peace of mind, our support team will personally look into the tracking details. For the quickest assistance, you may also contact us directly at [email protected] or via Live Chat on our website. We appreciate your patience and trust. Ensuring your gift arrives safely and on time is our priority.

Response from BirdfyDec 11, 2025

Please accept our sincerest apologies for the delay in dispatch and the subsequent shipping issues with your order (UK4933). We truly understand your frustration, especially since this was intended as a Christmas gift. We have contacted the carrier to initiate a formal investigation into the current status of your parcel. Please rest assured that once the package is confirmed lost, we will promptly process a full refund for you, as outlined in our previous email communication. We deeply regret the inconvenience this has caused and truly appreciate your patience throughout this process. We will keep you updated via email as soon as we receive further information from the carrier. Thank you again for your understanding.

Response from BirdfyDec 11, 2025

We sincerely apologize for the way your gift was shipped—you are absolutely right. Shipping the gift in its original box without outer packaging is completely unacceptable, especially during the holiday season. This is not the experience we want for our customers, and we have immediately updated our shipping process to ensure all gift orders are now shipped in discreet outer packaging. To make this right for you, we would like to offer a compensation solution as a gesture of goodwill. Please contact us directly at [email protected] so we can assist you personally. Again, we are truly sorry for spoiling the surprise. We appreciate your feedback and are committed to improving.

Response from BirdfyDec 8, 2025

Thank you for sharing your experience, and please accept our sincere apologies. We completely understand your frustration—our gift-ready packaging clearly failed in this case, and we regret that it spoiled the surprise. We are immediately updating our fulfillment process to ensure all orders marked as gifts are shipped in discreet outer packaging. To make this right for you, we would like to offer a compensation solution. Please contact us at [email protected] or via Live Chat on our website, and we will be happy to assist you directly.

Response from BirdfyDec 8, 2025

Thank you for your feedback, and please accept our sincere apologies for the disappointing condition in which your Christmas edition arrived. We fully understand that the festive packaging is meant for gifting, and we regret that it was shipped without an outer protective box. We are immediately reviewing our shipping process to ensure special edition items are always properly protected in the future. To make it right, we are willing to provide a compensation solution. Please contact our support team via Live Chat on our website or email us directly at [email protected] with your order details so we can assist you promptly. We appreciate you giving us the chance to improve.

Response from BirdfyDec 8, 2025

We’re glad to hear your order arrived safely and on time. That’s always our goal. We hope you enjoy using it once you have the chance to set it up—and we’d love to hear what you think once you do! If you have any questions when you get started, feel free to reach out at [email protected].

Response from BirdfyDec 8, 2025

Thank you for your feedback, and please accept our sincere apologies for the disappointing packaging. We completely understand how frustrating it must be to have the surprise spoiled due to insufficient outer protection—this is not the experience we want for any gift purchase. We are actively improving our fulfillment process to ensure gift orders are shipped in discreet, protective outer packaging. To make this right, we would like to offer a compensation solution. Please kindly contact our support team at [email protected] or via Live Chat with your order details, and we will be happy to assist you further. Thank you for bringing this to our attention and for your understanding.

Response from BirdfyDec 8, 2025

Thank you for your kind feedback! We truly appreciate your understanding regarding the holiday delivery timing, and we're delighted that Angel was able to provide you with timely and helpful support. We'll make sure Angel receives your appreciation—it means a lot to our team. Thank you again for your patience and for choosing Birdfy.