Happy B.
Fabulous Customer Service
I received my first Birdfy as a 2024 Christmas gift. Totally enjoy watching the birds come and go while feeding during all types of weather. After approximately 11 months of use, I lost the WiFi connectivity and followed all the FAQs and contacted the Birdfy helpdesk. We tried over 2 days to get it working. The last day they told me they would send me a new unit. Sure enough, the new unit showed up and they didn’t want to old one back. They followed up and checked to make sure it was working as expected, which it is; and I asked if I could ship the old one back. They said to keep it; what company does that anymore? I am so over the moon with their helpfulness and follow up, I will always be a customer of theirs! The birds are grateful as well, they now have 2 feeders.
Response from BirdfyJan 19, 2026
Thank you for taking the time to leave such positive feedback! Providing reliable products and thoughtful service is at the heart of what we do. We truly value your support and hope Birdfy continues to bring you closer to nature. If we can ever assist you again, don't hesitate to get in touch.