customer
My first Birdfy feeder is about 3 years…
My first Birdfy feeder is about 3 years old, it was one of the first advertised. I had to replace it twice due to it would not connect to the internet . My Hummingbird feeder that I got next, I had to replace once. I recently purchased a new feeder and have had no problems, I think you have finally worked out the kinks. The first one, the antenna broke off and there is no way to repair it. That camera will only work if its inside, it won't connect to the internet when its outside. Because of my sharing my first few videos, I know of 12 to 15 people in my community who contacted me, I gave them your name and they have ordered Feeders with a camera. I had good Customer Service when my cameras would not work, and they were quick to replace the faulty one, and I returned it to your company. I just wish I could replace the antenna on the first one, because it is my oldest, but not I can't use it.
Response from BirdfyMar 31, 2026
Hi, Thank you so much for your loyalty and for sticking with Birdfy over the years! We truly appreciate your patience through the early challenges, and we're thrilled to hear that your newest feeder has been working great — we have worked hard to improve our products and it means a lot to hear that it shows! We're also blown away by your support in spreading the word to 12–15 people in your community — that kind of word-of-mouth recommendation means the world to us! Regarding your original feeder with the broken antenna, we completely understand how frustrating that must be, especially since it holds sentimental value as your first one. Please reach out to our customer support team directly and we'll do our best to explore any available options that might help get it working again for you. Regards, Birdfy Team