BirdeyeReviews of birdeye.com

As the Director of Chiropaedic Pty Ltd, I am posting this review to express my extreme dissatisfaction with Cube Online's Sales and Customer Service team. Despite my clear communication that I did not agree to any software product and service offered, Cube Online continues to deduct payments from my credit card without my authorisation. To date I have been charged $2,860.00 and have received nothing in return. I was misled to believe that Cube Online was a marketing company that would generate new customer leads for my company but was later informed by my web provider that this was not the case. Furthermore, during the initial telemarketing call on 28 October 2022, their sales representative Reuben Sames made false and misleading statements to procure my business which is in contravention of NSW Fair Trading Law. I immediately notified Cube Online on 31 October 2022 of my refusal to continue engagement and requested a reversal of the initial deposit, but this request was denied, and deductions continue on a monthly basis. I find Cube Online's sales team's conduct misleading and their practices unlawful. To date I have never been issued with a contract or terms and conditions of service. I have reported the matter to Fair Trading NSW and to American Express and Stripe's fraud team. Their customer service team's lack of responsibility and willingness for me to proceed with a legal claim is unacceptable. I have received inadequate responses to my calls and emails of complaint to Reuben Sames, Adrian Brockie, Oliver Blood, Tony Van-Eyk and Theegan Moodley. I have received no products or services from Cube Online, yet 4 months of payments have been deducted from my credit card. I have requested that all transactions be reversed, and all monthly deductions be ceased effective immediately, to avoid involvement of a third party and fraud recovery. I strongly warn other businesses not to use Cube Online. Their Sales and Customer Service team engage in practices that are in contravention of NSW Fair Trading regulations and have resulted in unauthorised charges to my credit card. The sales representative made false and misleading statements to procure my business, and customer service has been inadequate in resolving complaints. I would not recommend Cube Online due to their unethical business practices. Dr Vivienne Brimelow

Great information & Assistance throughout, quick to respond and explained all steps in a manner that was easy to understand already seeing the ease of this system work for my business!

This company knowingly hosts false / defamatory "reviews" from fake accounts created by people that have never had contact with the business. When Birdeye is called out on their behavior, they refuse refuse to do anything, citing the same TOS as Google (even though Google removed these same reviews for hate speech some time ago).

I have tried cancelling with them multiple times and they say they will and they WON'T. They will do anything to get your credit card info and than continue charge year to year, without any notification! I have even reported them to the better business bureau. I am actually having to change my credit card so that they will no longer be able to charge me in the future. SAVE YOURSELF THE HEADACHE, DO YOUR RESEARCH BEFORE YOU GET THEM!

Just wanted to take this opportunity to thank Alanna Finucane on helping a tech novice like me Nothing was difficult for Alanna to explain to myself and Kathy and what seemed quite daunting at the beginning was easy to understand with Alanna’s valuable assistance You are a credit to Cube Online Alanna

The product and process is a lot easier to use and navigate than I was expecting even for a social media novice such as myself. A big thanks to Alanna for her patience and guidance and for helping our business become relevant and visible in the ever changing Google world.

Excellent program and support from the team. Currently working with Bailey Malcom and he is by far the best coach ive ever worked with.. Total rate these guys.. if you have a business and want online presence you have to contact cube online... Great software and the support is second to no one..

Alanna was great and explained everything clearly.