BirdeyeReviews of birdeye.com

Birdeye customer service is great. They're available to answer my questions and help me with every step of the process of building a digital asset.

Communication with our customers is very easy and everyone in the company can stay connected with them all the time. Birdeye customer service is great. They're always available to answer every question we had

This company use high-pressure sales tactics. In the sales conversation they promise you everything you want is in the platform. I quizzed them on several points and he rang a colleague and I was still told yes privacy is assured with client details (it is not, for them to send review requests gives this untrustworthy company full access to a lot of client information and your whole appointment book, which I refused to allow my client profiles to be accessed by a third party), They promised Canva is integrated into the platform (it is not), and that social media posting to every platform in one go is so simple (it is not, Facebook could not connect and they did not fix it, Plus photographs have to meet strict requirements that none of the social media platforms require costing you more money and time to source photos and resize). They also mixed up my business with another business's details and confused potential and existing clients and Google about what services I provided. Plus I found an online listing they “corrected” with all wrong information. And it's meant to be a monthly charge, but I was charged fortnightly. There is no higher management. And the Team Leader is rude and uses words like "solutions" while threatening me to pay the money or else. Plus they do not show you the written contract until after they have taken your money. It is a nightmare. There are other businesses that do better, cost less, and provide customer service checkins for the life of your agreement without lock-in contracts. This company's Terms & Conditions are given only AFTER they take your money, and the T&C clearly state they are not responsible for providing you any services to your expectations, nor any services in a timely manner, and are not responsible if their lack of service provision negatively affects your business. CUBE ONLINE IS A NIGHTMARE! I am disgusted this previously Australian company has been taken over by an American company and is not adhering to ethical standards, especially when their key market are health practitioners, who all commit to ethical standards of behaviour as a practitioner and in business. I am reporting them to ACCC. They are THAT bad.

Excellent customer service - Highly proficient!- Would definitely recommend!

Birdeye has streamlined reviewing our customer experiences from numerous websites and made the process extremely easy. There are so many helpful tools offered by Birdeye as well. Definitely recommend to any company!!

Cazle Mortgage in Baltimore, Maryland 21220 uses Birdeye to communicate with clients, and manage loan officers’ reviews on Google business, Facebook, BBB, and Zillow. We also use Birdeye and our numerous 5-Star reviews to drive client traffic to our website.

Do not use this company EVER. They are predatory, vindictive and have not given the service they advertise. Plus they have not even attempted to resolve the situation regarding poor service. Not one phone call or email regarding this since our email to them saying they clearly did not understand our business. All they do is demand money. Shame on you Cube on line.

Onboarding efforts have been seamless and the Birdeye team has been hands on during the entire process.