BirdeyeReviews of birdeye.com

This company is trying to extort my small start up. My company interviewed Birdeye about one year ago. We were specifically looking for a company to either educate us or provide us with a specific service- we wanted to know if it was possible to have our website come up on the first page of a google search within a specific demographic area. Birdeye insisted they could provide this service. We engaged in a contract with them and paid $3,000. Three to four months later we were being told by multiple employees they couldn't provide that services, that we had to generate thousands of reviews from customers in order for that search results to happen. And suddenly we could no longer get in contact with the employee who sold us the contract. We disputed the contract in September 2023 stating that there was false advertising and we engaged with the company based on false advertising. We requested cancellation and a refund. We were ignored over and over and over and it took threatening lawyers to get a response. We eventually got the refund and never heard from Birdeye again. Until recently. When Birdeye sent us a bill for $3,000 and a late fee charge of $150 to automatically renew our contract?! After a forty five minute phone call and many emails we are still in dispute. They have been reported to the Better Business Bureau who have taken on the case and we are consulting lawyers.

I recently worked with support because one of my Google pages was no longer mapped. I sent a chat request and Sumeet was awesome! I got a couple "click here" and then "click there's" and I was fixed in less than 2 minutes. I have been using Birdeye for about 4 months now and it's been a great experience overall.

Birdeye overall is good, 2 things we would love improved is the occasional laggy customer support. And second being a TRUE LIVE count of Google Reviews. Deleted/Edited ones do not get removed unless you open a support ticket.

I needed assistance in getting set up with my own login for our company. I emailed them and they replied promptly and set me up with ease. Once they had it worked out they emailed me and told me to sign in and set my password. They were great. They are a great resource for our company and our reviews.

WARNING: Avoid Birdeye Our experience with Birdeye has been nothing short of a nightmare. From the start, we encountered numerous issues that made using their platform frustrating and inefficient. Nonexistent Customer Support: Despite submitting multiple support tickets, we rarely received any response. When we did hear back, it was often weeks later, making it impossible to resolve urgent issues promptly. This lack of communication and support is utterly unacceptable for any business, especially one that promises to help improve customer engagement. Bug-Ridden System: The platform has been plagued with bugs. While some of these bugs are eventually fixed, the process is slow. For example, we experienced frequent glitches in the review management system, erroneous reporting metrics, and issues with the automated messaging features. These problems directly impacted our efficiency and credibility with our clients. Negative Impact on Our Business: The constant technical problems and lack of support severely hindered our ability to deliver reliable services to our clients. This not only damaged our reputation but also affected our revenue. We spent countless hours troubleshooting issues that should have been addressed by Birdeye’s support team, wasting valuable resources. Unfair Contract Practices: When we expressed our dissatisfaction and intent to leave, Birdeye trapped us into another year-long contract because we didn’t provide a 30-day notice. They were fully aware of our numerous complaints and ongoing issues, yet chose to enforce this policy rigidly. This practice is not only unfair but feels incredibly exploitative. Better Alternatives Available: After our unfortunate experience, we researched other options and found several competitors offering more robust features, better customer support, and more affordable pricing. It’s clear that we made a mistake choosing Birdeye when there are far superior alternatives available. (Podium!!) In conclusion, our time with Birdeye has been overwhelmingly negative. The combination of poor customer service, a bug-ridden system, and unfair contract practices makes this company a terrible choice. We strongly advise anyone considering Birdeye to look elsewhere for a more reliable and customer-focused solution. Oh, and it's WAY overpriced!

This company improved my online rating within days. In addition I got capability of accepting credit card payments and a central location to create social media posts. I am very happy with Birdeye.

Garbage company. Avoid them like the plague. HORRIBLE customer service. They lock you in forever and won’t let your cancel your subscription. I’ve paid them over $4,000. STAY FAR AWAY. DO NOT USE BIRDEYE.

They will not let you cancel. Multiple attempts and they refuse to action. Stay away from this company!!!!