BirdeyeReviews of birdeye.com

Customer service needs serious training. Before my scheduled meeting time, I started receiving repeated emails and calls, including calls from different phone numbers. I answered one of the calls at 10:00 AM, and Fabian was extremely rude. I told him I was no longer interested in moving forward and that the repeated calls from different numbers were completely inappropriate. He then marked the meeting as canceled and falsely noted that he had been waiting in the Zoom meeting for five minutes, when in reality, the calls and messages had started before the scheduled meeting time. If this is how Birdeye conducts business, I want no part of it. Very unprofessional experience from the start.

Just got a follow up phone call from bird’s eye from something I clicked on online. After a little bit I said thank you but I’m not interested right now …. And the lady hung up on me. No - thanks for your time. No - alright have a nice day goodbye. No - can we follow up later. She hung up the phone. Rude.

In hindsight, sales pitch felt like an over-promise and under-deliver situation. The customer service has been mostly good, but there have been some subpar experiences with a few members of the Birdeye team.

Hate this company. They just try and swindle you out of your money. I was told it could be a monthly contract, then after I signed, they said they made a mistake and it was a year contract, but billed monthly. After I went through with the contract, they used to wrong Google Business Profile to set up their listings and review requests. It took 2 months for them to switch it to the correct one. Then, after no communication from them for months, I tried canceling the contract, but they said they needed 90 days notice to cancel. 90 days for what?? Its a tech company that requests reviews, there is no need for a 90 day notice other than to rip you off and take your money. I also NEVER received notice they needed 90 days notice before the 90 days had passed, just another disgusting business practice by this awful company. Customer service is terrible, the product is awful also, there are other reputation-based companies out there that are worth farrrrrr more than this company. You are better off emailing or texting your clients yourself than using these garbage people. Save your money.

It is used for payment processing, patient statements, communication, and social engagement

We had signed up to this company as a dental practice and said we wanted to trial for one year. We have it a go for the year and informed them over the telephone that will be finishing our time and they continue to take money for the two years and have not refunded this as a technical issue. The service was average the growth was average. I would not recommend this company.

The worst customer service I have ever experienced. Birdeye has made cancelling our account an absolute nightmare. We submitted our original cancellation request in December 2024, yet they continued charging us. We have now submitted another cancellation request through their support portal, and after more than a week, we have received no response whatsoever. Today I spent the entire morning trying to contact their support team by phone. The calls simply don't connect to anyone. There appears to be no practical way to speak with a person or get this issue resolved. It is completely unacceptable for a company to continue billing customers while ignoring cancellation requests and making it virtually impossible to contact support. If your business values transparency and responsive customer service, I strongly recommend looking elsewhere. Signing up is easy. Cancelling appears to be intentionally difficult.

I have been using bird eye services for the past few months. It’s a very helpful tool to mainstream reviews that helps business owner to review and respond from one dashboard in addition to the AI feature that helps a lot to evaluate how we are doing. Great customer service and highly responsive to inquiries.