BirdeyeReviews of birdeye.com

I gave Birdeye a full 12 months to prove its value, and the experience has been incredibly disappointing. After deciding the product wasn't a good fit for my business, I discovered that I had missed a 90-day cancellation window, meaning my contract automatically renewed for another 12 months. Now, despite no longer using or even attempting to offer the product to my clients, I'm apparently on the hook for another $778/mo through July 2027. That's What makes this even more frustrating is the lack of support I received throughout my original contract. My account representative repeatedly missed scheduled meetings, and the support I did receive was lackluster at best. Once onboarding was complete, I felt like nothing more than meat on a hook — another paying customer they no longer needed to invest time in. I'm a small agency owner. I understand contracts and commitments, but there's a difference between retaining customers because they see value in your product and retaining them because they missed a cancellation deadline buried 90 days before renewal. I simply cannot afford another year of a product that I'm no longer using, particularly after such a disappointing experience with the service and support. The most frustrating part is that Birdeye had an entire year to earn my continued business. Instead, I'm left feeling like the contract matters more to them than the customer. I would strongly encourage any small business or agency considering Birdeye to read the cancellation and auto-renewal terms very carefully. My experience has left me feeling trapped rather than valued as a customer.

We’ve been very satisfied with our experience using Birdeye. The platform brings so many important aspects of our day-to-day work into one centralized hub, making it easier for multiple departments to stay organized and work more efficiently. Our dedicated representative and implementation team has also been a great resource. They take the time to understand our business and help tailor the platform to better fit our specific needs, which has made a meaningful difference in how we use Birdeye across our organization. We’ve also found Birdeye’s AI capabilities to be especially helpful. They’re a great resource for streamlining everyday tasks, saving time, and allowing our teams to work more efficiently. Overall, Birdeye has been a valuable tool for our business, and we appreciate both the range of services available and the support we receive from their team.

The worst experince I have ever had in 30 years of practice. Len dodging my phone calls. I have been 2 months into it. What I was promised has not been delivered. Predatory Birdeye is taking more money than what the monthly payments were agreed upon. Initialy upon signing up, Len gave me his phone number but subsequently he reads the texts but does not return or he comes up with excuses that he is in a conference teaching 300 people and cannot return my phone. Plus, the connection after 2 months has not been established to our server. My IT people telling me it has the most painful connection they ever have experienced with a softeware company. RUN.

We just started with Birdeye but it has been a good experience so far. Support team has been very helpful.

Very disappointing experience trying to leave Birdeye. We notified Birdeye in writing that we wanted to cancel our service. Birdeye has nevertheless taken the position that the agreement renewed and that we are liable for further invoices. We dispute that position and have correspondence relating to the cancellation and renewal timeline that, in our view, does not support the explanation we have subsequently been given. What should have been a straightforward cancellation has instead resulted in ongoing emails, disputed invoices and a considerable amount of unnecessary time spent dealing with the matter. We have now made our position clear in writing: we do not accept that the agreement renewed, we dispute liability for the associated invoices, and we have asked Birdeye to cease accessing or interacting with our business platforms. My advice to other businesses considering Birdeye is to pay very close attention to the cancellation and automatic-renewal clauses and keep copies of absolutely everything. Unfortunately, our experience of trying to end the relationship has significantly changed our view of the company.

Very disappointing experience with Birdeye Data. I purchased a subscription for around €100 and realized in less than 24 hours that the service did not meet my needs. I contacted their support immediately, stopped using the API, explained the situation clearly and politely requested a refund. Despite the purchase being less than 24 hours old, my refund request was refused. I understand that companies have refund policies, but I find this extremely disappointing and inflexible, especially for a new customer who contacted support almost immediately after subscribing. Based on my experience, I strongly recommend that potential customers carefully evaluate the service and refund policy before paying for a Birdeye Data subscription, because you may not be able to get your money back even if you change your mind shortly after purchasing. Unfortunately, this experience has made me lose confidence in the service, and I will not be subscribing again.

Unfortunately, we had a very disappointing experience with Birdeye. We had a meeting with them 3 months ago requesting to cancel our subscription. They have since gone back on their word - both written and verbal. We have had issues where i have requested a follow up from our verbal conversation to be emailed, and never received anything - sometimes this has happened, but not each time. I also have sent several emails where if i did receive a reply, it was at least 4 days later - very unresponsive. Additionally, when on the phone with them and I ask for something, the response is always "Yes i will check and get back with you within 72hrs", I am never able to get an instant answer. Cancellation is impossible, communication is unreliable.

AVOID. We cancelled, yet they continued taking money We cancelled our Birdeye, gave the required notice, and Birdeye confirmed our cancellation date. They also advised us that we would receive three complimentary months. Despite this, they continued taking payments by direct debit across FOUR of our business locations for another three months. This is not a small amount of money. I previously left a review here about the issue. Birdeye publicly replied saying they would look into it. We were also told someone would follow up. They didn't. We followed up repeatedly. Months later, the matter was still unresolved and invoices continued to be issued. We have the emails confirming our cancellation, the cancellation date, the complimentary period they offered, and records of the payments taken afterwards. We are a Brisbane-based business and are now escalating the matter through the appropriate Queensland consumer/fair trading channels and seeking a refund of the fees taken after our confirmed cancellation across all four locations. If you're another Queensland business experiencing similar issues with Birdeye, don't just keep chasing them. Keep your cancellation emails, invoices and payment records and consider lodging the matter with the Queensland Office of Fair Trading. Reading other customer experiences, it appears we may not be alone in having difficulty with cancellation and billing. I wish we had looked more closely at those experiences before signing up. Based on our experience, I would strongly recommend businesses think very carefully before signing up with Birdeye. Particularly where payments are taken by direct debit.