BirdeyeReviews of birdeye.com

It has been 9 months since we cancelled our Birdeye contracts and we are still waiting on a refund for services charged after the Contract termination date. Birdeye continue to bombard us with emails demanding payment for services cancelled long ago and never received. We were with Birdeye for a full year and gave them a good go, following all their recommendations. We had two accounts for two businesses. Our frustration with the system began to grow when we saw that a different person would contact us every time we needed help and they had no information or notes about our business. Every time we spoke to a consultant we had to explain what our businesses were about, what our expectations are, etc. starting from scratch. Some parts of the Birdeye system never worked. Many hours with a consultant, time away from work, dealing with this crap. After we cancelled Birdeye (we gave them 3 months notice prior to the end of the contract as required) they accepted the termination but then continued to bill us. This is continuing as I write this. I have been emailing Birdeye legal in the US, the local company Birdeye Australia Pty Ltd and three other people in that company on a weekly basis. The last email in reply promised contact by a dedicated team member. A week later and no contact apart from another demand for payment from birdeye billing. Ironically, they promise to improve Google reviews for their clients, but have disabled this feature for themselves. Now we know why. We are still owed money for amounts charged after the contract ended, in excess of $1,700.00. This has become a nightmare. I wish we had never engaged them. They were such a waste of time and money. Avoid them likee the plague.

We have used Birdeye about a year now. Our customer feedback and reviews have greatly increased. They are passed on to Google which is good exposure for us. Haven't had to contact Birdeye since the initial establishment of the account so can't speak to customer service except to say initially it was very good. Overall very happy with this account and the results.

Since writing this review, I was contacted by Birdeye and my refund was processed. However, it was not a simple process and shouldn't have had to come to this. I was sucked in to using their system. I found it didn't work well for me and beyond the initial signup don't expect to talk to an actual person. I cancelled subscription well in advance of expiry and they continued to hound me to try to stay I still said no and they still took the money. I've been trying to get the $ back for almost a month and can't get anyone to talk to me. Beware.

I m so glad I didn't sign any paperwork. I had a online meeting arranged but the guy I was supposed to have a 30 min video call meeting wasn't available. So a lady from the company tried to keep me talking until I realised they had no idea about my business and treated me as if I was selling hundreds of units or items. Rather than filling a diary for a removal firm. They will not stop calling or emailing me so I've been forced to block them..I think they realised the game was up in India for the online fraud and have switched to a quasi legit business that in all honesty is a shower of shi£ that has 0% to offer anyone or any company

Ridhima was very efficient at solving our problem, thank you.

Easy to use, ability to customize AI generated responses, ability to view referrals and reviews on the same website, reviews upload to website automatically, quick emails to notify when a review comes in

Birdeye has been great for our business. The platform is very user friendly and our account manager, JB, is very friendly, professional and knowledgeable.

Ridhima is very informative and polite and easy to work with