BirdeyeReviews of birdeye.com

Customer support was great at walking me through the set up process.

I can't stress enough how much I regret using BirdEye. From the moment I signed up, it felt like I was lured into a contract with inflated prices and over-promised services that simply don’t deliver. They make everything sound easy, but once you're locked in, you realize the service isn’t even close to what they advertise. I specifically signed up for their Google Business Listings service, and it was a nightmare from the start. The listings either didn’t work at all, or worse, had to be reinstated multiple times, which took MONTHS. And the worst part? They didn’t provide any real solutions or support to fix the issues. It’s frustrating to pay top dollar for a service that ends up creating more problems than it solves. BirdEye’s support team was unhelpful, and in the end, I felt completely stuck in an overpriced contract. Save yourself the hassle and find a more reliable, transparent service. Do NOT use BirdEye!

This company is dishonest. Stay far away from them

I first used Birdeye's services in my previous role at a different company I worked for. When I signed on with my new company, their needs really matched up with what I already knew Birdeye provided and I was familiar with their portal and processes already. It was an easy sell, and the business owner and I have both been really satisfied with Birdeye's products, integrations, customization options, and especially their extremely fast and efficient support teams when anything isn't working how we need it to. Any hiccups we've had, they've been super professional and quick to address for us. I think that's really what makes a product shine, personally. In addition to their whole support team being great, Nihar in particular has been an absolute saint in deep-diving issues with me any time I needed a little extra help, and I've extremely appreciated how much he fulfills my need to completely understand how things work and why. Right now, we utilize them for their one-to-one messaging, text and email campaigns, review solicitation and management, and just recently started trying out their SocialAI for social media posts on our 4 platforms. I love their reporting, and their willingness to coordinate with me on all kinds of integration requests using Zapier have simplified a lot of things which took a lot of time before. I'll always recommend Birdeye!

One of the worst customer experiences I’ve ever had. From the very beginning, none of our expectations were met, despite the promises made. The platform doesn’t even support most of the countries our company operates in, yet they still went ahead and sold it to us. Even after receiving a refund from Birdeye due to unmet expectations, the issues didn’t stop. Their service continued to disappoint - they disabled our email notifications, first claiming it was because we hadn’t logged in for a while, then calling it a “backend issue.” As a result, we missed critical reviews and even lost clients because we trusted this platform. What makes it worse is that Birdeye has not once apologized or provided a real solution. Instead, they insist we “unsubscribed” from receiving emails - something that is simply not true and makes no sense.

This product works great for our mid size law firm and employees. The review feature built right into the texting platform makes it seamless.

Birdeye is very user-friendly and simple to navigate, even for first-time users. The platform makes it easy to request and manage reviews in one place, and the dashboard is clean and intuitive. I especially like how quickly I can see feedback roll in nd how it integrates with other tools we already use. It has saved me time and made tracking customer sentiment more efiicient.

The AI feature is a game changer. Often times it is hard to find the right words for a response to a negative review, the AI feature gives several options on how to respond. Anything that saves time and makes us more efficient is a win in my book