BirchlivingReviews of birchliving.com

We really like our mattress from Birch Living. It’s comfortable and soft but supportive. We sleep cool throughout the night and wake up with no back pain. We’ve had the mattress for about 4 months and still very happy with the purchase.

Shipping was fast and bed has worn in nicely. We are hoping this bed lasts for a while.

Excellent mattress. Very comfy and natural.

I really hate this mattress. 😩 I’ve given it over a year and still it’s awful. I wanted so badly to love it. My husband and I were looking for an affordable mattress with natural, organic materials and ultimately decided on this one. When it arrived we both couldn’t believe both how thin and how bouncy it seemed. No chance of moving without waking the other person. But we decided we’d give it a try because sending a mattress back is a hassle. Soon after I started having bad hip pain. Simultaneously I found out I was pregnant so I assumed the pain was from that and disregarded it. But a year later, after giving birth and still using this mattress, it turns out it wasn’t my body at all. It was the mattress! I still get hip, neck, and back pain from it. Not to mention it’s impossible to sit on and breastfeed or relax with the baby. It’s supposed to be firm but definitely is not. I wish I could send it back but now it’s too late. Such a disappointment when you pay so much for a new product. Don’t make the same mistake!

Good service, great product.

Jeff in telephone customer service was so helpful and professional. Overall, the customer service was awesome

I am not giving 1 star because I still have hope that I will actually receive a mattress. It will be 5 weeks tomorrow when my order was placed and I am still waiting for the “white glove” delivery. My order has been lost in the warehouse for almost 3 weeks and a replacement was finally ordered by Birch to be delivered to the same warehouse. The signed delivery means nothing-apparently the FedEx delivery driver signed it himself with my name which is part of the reason no one can locate it. This much information has taken at least 7 calls/messages to both Birch and Ryder to obtain. Every one I have talked to has been pleasant and helpful but unfortunately the issue is still not resolved. I can’t speak at all to the comfort of the mattress so hopefully this is worth it in the end. If you want to order from Birch I would recommend arranging your own set up and avoid adding any 3rd party to the mix.

Birch Living offers quality mattresses and mattress pads with great support, before and after the sale. I highly recommend them.