BirchlivingReviews of birchliving.com

I wanted to return my mattress and Birch made the process very easy- even allowing me to donate it to someone in need in my community.

The mattress was not for me, and that's fine. What was not fine was the process to return the mattress and get a refund. It took weeks, and I eventually wound up dealing with all of it myself. 😠

Organic king Mattress felt cheap and had a broken spring. The only good thing was easy return!

I am not giving 1 star because I still have hope that I will actually receive a mattress. It will be 5 weeks tomorrow when my order was placed and I am still waiting for the “white glove” delivery. My order has been lost in the warehouse for almost 3 weeks and a replacement was finally ordered by Birch to be delivered to the same warehouse. The signed delivery means nothing-apparently the FedEx delivery driver signed it himself with my name which is part of the reason no one can locate it. This much information has taken at least 7 calls/messages to both Birch and Ryder to obtain. Every one I have talked to has been pleasant and helpful but unfortunately the issue is still not resolved. I can’t speak at all to the comfort of the mattress so hopefully this is worth it in the end. If you want to order from Birch I would recommend arranging your own set up and avoid adding any 3rd party to the mix.