Birch Gold Group Reviews | Read Customer Reviews of birchgold.com

Birch Gold GroupReviews of birchgold.com

4.7329 reviews
Investments & Wealth
309 Court Ave, Suite 809, Des Moines, Iowa

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Birch Gold Group

About Birch Gold Group

America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?

Birch Gold Group (birchgold.com) has 329 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: birchgold.com
Website: birchgold.com
Category: Investments & Wealth
Location: Des Moines, Iowa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Birch Gold Group reviews

329 approved reviews, newest moderated first

Victoria C.
Feb 11, 2021
Go with Birch Gold to buy your Gold!
The Birch Gold Group was very patient with me during the entire process of transferring 401k funds to purchase gold and silver. They told me what to expect regarding the necessary documentation and when the time came they (James) explained the different types of metals available to purchase in language I could understand.
Response from Birch Gold GroupFeb 17, 2021
Hi Victoria, Thanks for taking the time to let us and others know about your experience! We love sharing our expertise with customers and it’s great to know James was able to educate you on precious metals in a way that was understandable to you. We’re thrilled to have you a part of the Birch Gold Group family, and please don’t hesitate to contact us should you ever need anything!
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Ina B.
Feb 11, 2021
When the geopolitical world started to…
When the geopolitical world started to go upside down I knew I had to find a safe place for my retirement IRA. Enters Mr. Stuart Nash from BirchGold... He managed all of the details with his professional team. honestly I have never received the type excellent customer service that Stuart Nash Is dedicated to giving to each and every client. My metals have increased substantially. I have decided to make a few adjustments after a year and have recieved the same, consistent professional and expert assistance from beginning to the end of the process. Choose Mr. Stuart Nash if you want the best of the best. Ina bourgeois
Response from Birch Gold GroupFeb 17, 2021
Hi Ina, We hold very high standards for ourselves, especially when it comes to customer service, so we are thrilled to know that Stuart and the team met those standards during your experience with us. We’ll make sure to share your feedback with them, so they know they are on the right track. It’s a pleasure having you a part of the Birch Gold Group family and we look forward to continuing our relationship with you.
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Steven S.
Jan 13, 2021
Great first impression
From first contact to the transfer of my assets has been a good experience. All questions were answered quickly and to my understanding. I will review again once I see how they respond to clients and treat them after the purchases have been made.
Response from Birch Gold GroupJan 18, 2021
Hi Steven, We’re so happy to have you a part of the Birch Gold Group family, and we are even happier that we could answer all of your questions quickly and effectively. We look forward to continuing our relationship with you and continuing to answer any questions you have in a timely manner and to your understanding. Thank you so much for taking the time to share your feedback with us and others!
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David S.
Jan 13, 2021
Very helpful and informative
Very helpful and informative. The team is at most times available for any inquiry, and if not, they always get back to you very promptly.
Response from Birch Gold GroupJan 16, 2021
Hi David, It was a pleasure assisting you with your precious metals purchase, David! We are always here to be helpful and informative for you so please don’t hesitate to call us if you need anything. We look forward to continuing our relationship and providing you with the utmost customer service! Thank you for your feedback and taking the time to share it with others!
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Gary B.
Jan 13, 2021
Birch Gold Group
Purchasing gold and Silver from the Birch Gold Group was an enjoyable experience. I had a lot of questions and concerns and the team at Birch Gold Group walked me through all the options, answered all my concerns, and ensured I was comfortable making my purchase. They assisted me every step of the process.
Response from Birch Gold GroupJan 15, 2021
Hi Gary, It’s awesome to hear you had an enjoyable experience with us, because we work hard to satisfy all of our customers! Your comfort before making a purchase with Birch Gold Group is extremely important to us and we are happy that reflected in your experience. We want to thank you for taking the time out of your day to share your feedback and please be sure to call us if you need anything in the future!
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C, F.
Jan 12, 2021
I communicated with Jack Newstead about…
I communicated with Jack Newstead about moving an IRA to precious metals and was very pleased with my overall experience as I spoke with members in the birch group.
Response from Birch Gold GroupJan 15, 2021
Hi Mr. Fulcher, We are so thrilled to hear you received the 5-star experience we strive to provide to all our customers! We’ll make sure to forward this to Jack and other team members so they can continue being motivated to help deserving people like yourself. Thank you for sharing your feedback, and please call us if we can be of further assistance to you.
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William
Jan 8, 2021
I am very pleased with the staff…
I am very pleased with the staff members I have dealt with. The cash purchase went smoothly, packaging, shipping and delivery were excellent. My IRA went well I feel safer having my IRA in precious metals than in dollars.
Response from Birch Gold GroupJan 12, 2021
Hi William, We’re thrilled to hear you are pleased with our staff members and that we made the process smooth for you. Those are always great things to hear because we work hard to make our customers feel that way. Please feel free to contact us whenever you need to, and thank you for taking the time to share your feedback!
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Chris
Jan 6, 2021
Flexible and Attentive service
Birch Gold was accommodating of the issues and timetable I had for my transactions. They made the process smooth and were very attentive to my needs.
Response from Birch Gold GroupJan 11, 2021
Hi Chris, It was our pleasure to accommodate you and make the process smooth! We’re still available and ready to be attentive to your needs if you have any questions or need anything further from us. Thank you for sharing your experience, and we wish you all the best!
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