America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?
Birch Gold Group (birchgold.com) has 329 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
birchgold.com
Website
birchgold.com
Category
Investments & Wealth
Location
Des Moines, Iowa
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Initially I had reservations about investing in gold and silver. Birch Gold and its representatives, Brock Kelly and Sean Reynold helped me make my purchase of gold easily manageable and understandable. The transaction was smooth and seamless. I highly recommend this Company.
Response from Birch Gold GroupOct 7, 2024
Hi JJG,
We’re pleased to hear that Brock and Sean were able to make your precious metals purchase a smooth experience! At Birch Gold Group, we are committed to delivering helpful information to encourage informed decisions and a seamless process from start to finish. We thank you for your feedback and recommendation! Please don’t hesitate to reach out if you need anything in the future!
MA
Marc
This was my first time to purchase…
This was my first time to purchase physical gold and silver. Working with Birch was easy and they were very informative each step of the way.
Response from Birch Gold GroupSep 13, 2024
Hi Marc,
Thank you for sharing your experience! We’re delighted to hear we were able to provide smooth and informative service on your first precious metals purchase! We always strive to provide excellent service and guidance at every step in our process because your satisfaction is our priority! Please feel free to contact us should you require any further assistance.
PH
Phillip H.
Gold 401k Not recommended with smaller $$
I moved to a Birch Gold 401k November 2020, moving over a 401k worth almost $17k and invested in what was recommended by Birch. I recently close the account and had losses of 31% of asset value and a total loss of 36% after fees.
The 401k was held through EquityTrust who are horrible to work with. I was asked by a birch representative why my experience with Equity Trust should hit them. I signed up for a 401k through Birch, at that time I was not given a choice on who the 401k would be held by. They chose Equity to partner with, and they get the reputation earned through that partner.
Update: Birch gold has called me twice concerning this review. The first individual asked, "I want to ask why you lied in your review, because what you put was plainly false." Because of this, I reviewed the data and updated my review to the exact percentages and timeframes. The second individual reminded me that the Economy is stronger than ever, which makes gold worth less, and that this was a self directed IRA, so all investments were my choice, as well as Equity trust is not associated with Birch.
Free advice back to Birch. If an individual is annoyed at your company, it is good PR to listen to the individual, state you are sorry for their experience and that their experience will be used to make future business decisions. Do not call them a liar, tell them their bad experience was their own fault, and they made all the wrong decisions in investing. This really does not help bring their business back.
Response from Birch Gold GroupAug 2, 2024
Hi Phillip,
Thank you for allowing Adrineh the opportunity to assist you in resolving your concerns about your overall experience. To echo some of her sentiments, we have extremely high customer care standards, and we apologize if any team members fell short of our expectations. We also appreciate the feedback you shared about your IRA custodian, Equity Trust, because your input will help them enhance services and better serve customers in the future. We value you and hope that Adrineh’s efforts have helped turn around your experience. Please give us a call if you need anything in the future.
SR
Sharyn R.
Customer Service…
The customer service I received from Birth Gold was great. Before the discussion of a Gold purchase, I was provided with a background and history of Gold as a commodity and as a possible hedge against inflation. Once I explained my request to diversify my assets I was provided with several options. The follow-up was timely and consistent. My Gold purchase was received even sooner than expected.
Response from Birch Gold GroupNov 12, 2024
Hi Sharyn,
You’re important to us and we understand how crucial it is to receive comprehensive information to make informed decisions. We’re happy to hear we kept you well updated throughout your purchase and surpassed expectations on delivery! We look forward to continuing to be a resource for you, so please reach out at any time.
SM
SM
Purchasing precious metals
Birch Gold made the process of purchasing silver and gold assets easy, especially for someone who has never bought precious metals before. Would definitely recommend Birch Gold Group.
Response from Birch Gold GroupOct 7, 2024
Hi SM,
Thank you for recommending Birch Gold Group! What an honor to be able to assist you in your first precious metals purchase. We’ve worked hard to implement a process that’s educational and streamlined so thank you for letting us know our efforts were reflected in your experience. Please give us a call if you need anything in the future.
JA
Jimmy A.
I don't recommend BirchGold as a dealer…
I don't recommend BirchGold as a dealer so far. They marked up the buy price anywhere from 15% to 10% over spot and they don't offer significant discount over buying higher quantities i.e., 10oz bullion vs. 100oz. These dealers usually use a third party trust company which you allows you to switch dealers. The trust SDIRA companies use the melt value of the bullion in your account which may be lower than the buy price. So if you want to take a 10 to 15% haircut on your investment, then good luck. I might just switch dealers at this point. Never seen so high markups. Fidelity charged a % for buy and sale and their storage fees were higher, but 10 to 15% is way too high.
Response from Birch Gold GroupJul 22, 2024
Hi Jimmy,
We were grateful for the opportunity to speak with you in May to clear up any misunderstandings and resolve your concerns. A friendly reminder that your IRA custodian reports metal values solely based on spot price. However, because physical precious metals are always bought and sold at a value over spot price, this does not reflect true market value of your metals. If you ever have additional questions, please don’t hesitate to contact us. You’re a valued customer and we want to ensure you’re getting the service you deserve.
KP
Kim P.
I had a great interaction with the whole process.
I had a great interaction with their team. All my questions I asked were answered and more. The process was very smooth and simple. I would definitely be a returning customer.
Response from Birch Gold GroupAug 28, 2024
Hi Kim,
We’re proud to hear our team members provided you with great service in your interactions throughout our process! Answering questions and providing education to ensure everything is simple and smooth is what we strive for, because that’s what you deserve! We thank you for taking the time to share your feedback. Please call us should you need anything in the future.
HR
Hate Robo C.
They Keep Calling Me
They Keep Calling me saying i requested info. Never heard of them before. Called from a local number but the web site says there from Iowa.
Response from Birch Gold GroupJul 2, 2024
Hello,
At Birch Gold Group, we do not use robo calls or engage in cold calling practices. After doing a thorough review, we are unable to locate you in our systems. Additionally, on behalf of Birch Gold Group, Trustpilot asked you for more information so we can further investigate your concerns, but regrettably, they did not get a response. We encourage you to contact our office, as we’d like to resolve your concerns.
