BirchboxReviews of birchbox.com

Tellement déçu du service après vente. On oublie un produit dans ma box jusqu’ici pas de pb je le signale on me dit que d’ici deux mois (!!!) je le recéperais bien sous plis séparé. 3mois plus tard tjs rien je relance le sav qui me dit oui dsl ca arrive choisissez un produit dans une mise on vous le renvoie j’en choisi on me dit ah dsl ct pas la bonne liste choisissez dans cette liste là (une bien plus pourrie vous l’aurez compris) vous l’aurez dans 2 mois Quand je dis que je suis pas contente, déçu etc la fille du support Toki répond comme un robot des paragraphes pré enregistrés. Jsuis dégoûtée plus jamais de box ni de produit chez eux vu comment ils méprisent les clients.

Ordered on November 22nd The Black Friday deal 2 boxes for £5. The boxes never arrived, after receiving emails that they were dispatched and confirmation of shipping on my account. After 3 emails to BIRCHBOX, and almost 4 weeks later I received a email saying my order was canceled and I would be refunded my money 14 days later!! What!? This company is a shambles!! By the time they refund my money They will have made hundreds of pounds off the interest accrued off the hundreds of orders that have not been fulfilled. This company is a total SHAME! They continue to offer products for sale but do not fullfil pre-existing orders! BUYER BEWARE!!!!

If zero stars were possible it would be more suitable. I haven't received my November or December birchboxes and i've been waiting 2 weeks with no reply, yet they seem to have plenty of time to comment and post all over Facebook. No one ever seems to answer the phone either, I must have called about 100 times in total!

I absolutely adore Birchbox. It’s such good value for what you get. I love trying all the new things and save so much money as I try them all now before I buy. The minis last forever and the packaging is always beautiful. Never had a problem with customer service they’ve always gotten back to me straight away. 5* for everything!!

This company is IMPOSSIBLE to get hold of speak with anyone. I am not on my 5th email along with 3 phone calls and I am yet to receive any communication other than automated messages. Very very poor. Such a shame when the actual product is so good.

Abysmal customer service. The company lies about about orders being sent out, when in fact they have never even left the warehouse. You will wait AGES to receive a reply to your query. When the goods don't arrive, they will fob you off with several mass emails which don't even answer your questions. I receiver NOTHING and waited for almost a month to receive my boxes, yet they were prompt to take my money out of my account. ABSOLUTELY AVOID.

People reviewing Birchbox UK please review it on the right page this is birchbox.com reviews I had mistakenly reviewed Birchbox.co.uk on this page too. Birchbox.co.uk still has a glorious green rating and poor .com is going red.

Like others I ordered the black Friday deal. Which they shouldn't of done if they couldn't cope with the orders. Didn't reply to emails. Pretended to send them and then send an email pretending Hermes has lost them and they will investigate. They never sent them, because they didn't have enough.