Alexa P.
Scant amount of product in containers
I’ve received several items that are practically empty.

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing1,133 approved reviews, newest moderated first
Alexa P.
I’ve received several items that are practically empty.
Rose
I loved all of the options I got to choose from each month! The price change however for a yearly subscription is what made me cancel my membership. I was also frustrated with not getting any kind of notification when the company was being bought out and there was months without explanation of why I wasn’t getting a new box for like 6 months
Sandy S.
Great customer service!
Melinda B.
I have not received my box yet but by going off what I see it feel I am paying a lot for a little product. I was notified that it was shipped but have not seen it yet. I don’t feel the tracking is updated as often as it should and no eta given. I am seriously thinking of canceling my subscription.
Response from BirchboxJul 25, 2024
We're sorry to hear your July Box hasn't arrived yet! We see it shipped out about a week ago, but seems to be taking a smidge longer than expected with the courier. We will be sure to have a member of our team look into this further and will follow up directly. We're sure you'll adore the products once they finally arrive!
Bambi
Solved my problem fast and efficiently.
Timothy F.
The price is high for me. I would order more if it wasn't so expensive.
Trek Store of P.
The product are often full size. There is a lot to choose from when you customize.
Holly
I love being able to try products without the commitment of buying a full size product. Birchbox does the research to find the best products. Getting a box every month is like having your birthday EVERY month! So fun!
Response from BirchboxJul 25, 2024
Hi Holly! We are simply delighted you are enjoying your monthly boxes and discovering new favorites along the way. We can’t thank you enough for taking the time to provide your feedback!