BirchboxReviews of birchbox.com

I messaged after hours, so I wasn't sure what the response time might be. I was so surprised when Christina got back to me within hours. She advised that she was taking care of my issue. My Box arrived the very next day, so my issue was resolved. However, I have no doubt that a replacement box would have been shipped immediately. So glad to experience that customer service remains alive and well for some companies!!

I didn't have any recent experience. The only comment I have is the size of the products in the boxes are small, compared price-wise to another monthly box subscription

I love Birchbox but I think there are still way to improve the experience after the big “pause” they had : - the shipping. I never know when my box will be shipped. - the cost. I understand the rise of the cost but I feel like we didn’t get anything better in the same time. Same kind of products in the box for 5 dollars more. - I love opening my box every month. It brings me joy. - can we update the liste of product we want and don’t want ? ( I don’t use eyes make up products for example)

Great quality on the items.

It was great. Love most of the items. A few not my fav colors. But overall love everything.

I love being able to choose products each month

It’s a little like Christmas when I receive the Birchbox!

I would give 5 stars but Birchbox loses 1 star because the shipping takes forever and the tracking never updates right, so it's a guessing game on when I will see it in my mailbox. Also, this month, an expected item was replaced for something less appealing because of overselling. So I'm truly bummed about that. Otherwise, it's a great little box and fun to open every month and try new things.