Shree
Frustrating purchasing experiene
I am rating my purchasing experience with a 1 star. After being told my order couldn’t process and I needed to pick an alternative form of payment, I tried purchasing again later in the day. Once I successfully did so I wanted to double check to make sure my order went through by checking my card statement. I then realized I was charged numerous times and now have to contact the company to cancel the extra purchases. Although I’m excited to try these products, I am not happy with my purchasing experience and it makes me hesitant to go through it again.
Response from BiOptimizersSep 23, 2020
Dear Shree, Thank you for taking out the time to leave us your review of your ordering experience. We are sorry to learn that it was not a pleasant one for you. Sometimes when transactions are declined, a bank may hold an authorization on your card which will appear like a charge in a pending state. Pending charges are usually released after a few business days dependent on your bank’s policies. Please email us at [email protected] or call us on 1-800-719-2467, if you are still having issues with these charges and one of our happy health concierges will be happy to assist you with resolving this immediately. Take care and have a great day.