I had an outstanding experience with this company, the quality of their product was excellent, better than I expected. Not to mention their customer service, staff answered my questions promptly and clearly, they made sure I was confident in what I was buying. This business delivers both quality products and incredible customer service. Highly recommended
Response from BionatalAug 25, 2026
Thank you for such a thoughtful recommendation! We’re especially pleased to know that our team took the time to answer your questions clearly and helped you feel confident in your purchase. Delivering dependable quality alongside attentive customer care is incredibly important to us. We sincerely appreciate your trust in Bionatal!
YR
yoanna R.
They have really good customer service
They have really good customer service. I checked on my order and they where very pleasent, effective and efficient.
Response from BionatalAug 25, 2026
We’re very grateful for your feedback! Providing attentive, efficient support is something our team takes seriously, so we’re pleased we could assist with your order and make the experience a positive one. Thank you for trusting Bionatal!
AR
Ari
Absolutely amazing when it comes to the…
Absolutely amazing when it comes to the ordering process, communication with staff, as well as the product itself. Super satisfied and will definitely order again! (:
Response from BionatalAug 25, 2026
Thank you for such kind feedback! We’re thrilled that your experience with Bionatal was positive from ordering and communication all the way through to receiving the product. Knowing that you’d choose us again means so much to our team. We look forward to serving you again!
LR
Lucinda R.
Great black seed oil here will strongly…
Great black seed oil here will strongly recommend to any one that hasn’t yet done so , the quality to this merchandise is amazing a 10/10.. Let me not forget the customer service to this company is amazing as well …..
Response from BionatalAug 25, 2026
We truly appreciate your recommendation and your 10/10 rating! It means a great deal to know that both the quality of our Black Seed Oil and the care provided by our customer service team have earned your confidence. Thank you for choosing and supporting Bionatal!
RO
Ram O.
Easy and fast delivery
Easy a fast delivery! Love the products!
Response from BionatalAug 25, 2026
We’re so pleased to hear that your ordering and delivery experience was smooth and that you’re enjoying our products! Thank you for choosing Bionatal and for taking the time to share your experience.
IR
Irma
Had a great experience here
Had a great experience here. Ramiro Ortiz was very helpful, knowledgeable and professional.
Excellent customer service.
Response from BionatalAug 25, 2026
Thank you for sharing your experience with us! We’re delighted to hear that Ramiro provided you with helpful, knowledgeable, and professional service. We’ll be sure to share your kind words with him. We truly appreciate your support of Bionatal!
TE
Tesla
Wanted to place an order with delivery…
Wanted to place an order with delivery to Spain, which should be free according to what they advertise: "Free worldwide shipping from BioNatal Germany", HOWEVER during checkout I find out I'm actually charged 35 eu for shipping! SCAM!
Thanks for the follow up. However the only way I will retract this review is if you refund my shipping charges.
Response from BionatalAug 25, 2026
We sincerely apologize for the frustration and understand why seeing a shipping charge at checkout after previously seeing our free worldwide shipping messaging would be disappointing.
Our previous advertising was accurate, as orders placed through Bionatal Germany were eligible for free international shipping at that time. Unfortunately, changes in shipping, import, and operating costs have since required our German team to introduce shipping charges for certain orders. Some qualifying orders through bionatal.de continue to receive free international shipping, and shipping from our German store remains significantly less costly for European customers than international shipping from our U.S. store.
We apologize for any outdated messaging that may have caused confusion. We would be glad to review your intended order and help clarify the available shipping options. Please feel free to contact us directly so we can assist.
FA
Fabiano
Disappointing Experience – No Delivery
I placed an order over two months ago and it has never been delivered. The tracking information has not been updated since last month, yet customer service is refusing to issue a refund or provide a clear explanation.
Despite multiple follow-ups, I received only vague responses and no real support. What makes this even more concerning is that, after reading other reviews, I see several customers reporting very similar experiences with undelivered orders and denied refunds.
Based on my experience, this is a company to avoid. The lack of accountability and customer protection is unacceptable. I would strongly recommend staying away and purchasing from a more reliable seller.
Updated review – consumer warning
This update is in response to the vendor’s reply below.
After more than 60 days, my order has still not been delivered. Tracking has been stuck for over 30 days with no indication of arrival, customs clearance, or pickup.
Instead of taking responsibility, the company shifts the blame to the courier and claims the package is “available for pickup,” despite the fact that tracking shows no such status. This is unacceptable. Until delivery is completed, the seller is responsible, not the customer.
After reviewing multiple online platforms, it is clear that this is not an isolated case, but a recurring pattern: undelivered orders, stalled tracking, and refunds denied by blaming shipping partners.
To other consumers: stay away. Based on my experience and broader online review analysis, this company does not provide adequate customer protection and avoids accountability when orders go missing
Response from BionatalJan 28, 2026
Hi Fabiano, we understand it is frustrating to wait for an international order. However, we want to be transparent about the process: once a package leaves our facility and enters international transit, delivery times are subject to local postal speeds and customs clearances.
Our records show that we have provided the necessary steps to contact your local post office, which is currently holding the shipment. Because the package is still in transit and available for pickup/redelivery, we cannot issue a refund at this time. We remain ready to assist you once those local steps have been taken. Thank you for your patience.
