BionatalReviews of bionatal.co

Response from BionatalAug 29, 2026

Hello Dignity over your money, We’re sorry to see this review, but the experience described does not appear consistent with our customer service process. We respond to every customer inquiry and make every effort to resolve any order or delivery issue. It is possible this order was placed through one of our franchise locations or an unauthorized reseller. If it was placed through one of our franchise locations, customer concerns are still forwarded to the appropriate team so they can be investigated and resolved. If the purchase was made through an unauthorized reseller, the transaction may not have been with our company directly. We take accusations of fraud very seriously. If this is a genuine order, please provide your order number and the location or website where the purchase was made so the order can be identified and the matter properly investigated. We would be happy to help resolve any legitimate issue. We look forward to receiving your order details so we can verify the purchase and address this appropriately. Wilfredo Hinojosa CEO

Response from BionatalAug 25, 2026

Thank you for sharing your experience. We’re very sorry that you were unable to locate your package, and we understand how frustrating it is when an order is marked as delivered but cannot be found. We reviewed this matter with you directly and confirmed that the international shipment was transferred to Canada Post for final delivery. The carrier’s official tracking subsequently marked the package as delivered to a community mailbox, parcel locker, or apartment/condo mailbox. We understand that you advised us that the package was not there, which is why we continued communicating with you and asked for additional information regarding what Canada Post had told you. We also offered to cooperate directly if Canada Post required information from us as the sender. Unfortunately, because the destination carrier officially confirmed the shipment as delivered, we did not have documentation confirming a lost or misdelivered package that would allow us to proceed with a replacement or refund under our international shipping policy. We sincerely regret that we were unable to provide the resolution you were hoping for. We remain available to cooperate with Canada Post should they require anything further from us regarding the delivery.

Response from BionatalAug 25, 2026

We sincerely apologize for the frustration and understand why seeing a shipping charge at checkout after previously seeing our free worldwide shipping messaging would be disappointing. Our previous advertising was accurate, as orders placed through Bionatal Germany were eligible for free international shipping at that time. Unfortunately, changes in shipping, import, and operating costs have since required our German team to introduce shipping charges for certain orders. Some qualifying orders through bionatal.de continue to receive free international shipping, and shipping from our German store remains significantly less costly for European customers than international shipping from our U.S. store. We apologize for any outdated messaging that may have caused confusion. We would be glad to review your intended order and help clarify the available shipping options. Please feel free to contact us directly so we can assist.

Response from BionatalJan 28, 2026

Hi Fabiano, we understand it is frustrating to wait for an international order. However, we want to be transparent about the process: once a package leaves our facility and enters international transit, delivery times are subject to local postal speeds and customs clearances. Our records show that we have provided the necessary steps to contact your local post office, which is currently holding the shipment. Because the package is still in transit and available for pickup/redelivery, we cannot issue a refund at this time. We remain ready to assist you once those local steps have been taken. Thank you for your patience.