Biolife Plasma ServicesReviews of biolifeplasma.com

I was quite disappointed at my last donation because I was supposed to be receiving a $90 bonus. However, I was called by BioLife as I was on my way to my appointment and they stated they were closing early due to short staffing and canceling my appointment and that I would get a $25 come back coupon at my next 2 visits. I feel that if I am not able to complete a donation due to no fault of my own, then I should receive the compensation that I was due at my next visit regardless of whether a promotion has expired or not. When I got to my donation I asked to talk to a manager to confirm whether or not I would get the previous amount and they said I would and to go ahead and donate and talk to a manager after so I did that. Then I talked to a different manager after donating and SHE told me I would NOT be getting the amount that I was previously entitled to because I didn't complete the previous donation. I reminded her that BIOLIFE were the ones that canceled NOT me and she said it didn't matter. I wish I had received accurate information BEFORE donating because if I had, I would have walked away and not wasted my 2.5 hours. I am considering not wasting my time anymore.

Jasmine is very good and wonderful with patience! The reason I gave a 3 stars because management must not be good because I’m there for 2 1/2 hours just to wait for a chair in line ! They have got to do better and if y They want more people to Donate then stop reducing fees when we come every week and have to wait in long lines . You have some staff that I won’t mention names that stand around like there’s nothing to do and my machine is going off that I’m ready to be disconnected! I shouldn’t have to sit there 15 minutes while your staff is just standing around doing nothing! I’ve already been there for 3 hours ! I feel my time should be considered !

Loved the different rooms that you go to. Hates the wait time even with my scheduled appointments. It took me 15 min from appt to use computer, 20 minutes to stand in line to give plasma; and 20 more minutes to wait for them to stick me. Never had issues at CSL. I wont be coming back to BioLife. Ever.Greenwood IN

Visited Irving TX location twice, first time was very slow. Onw cause was there were 2 to 3 new donors being served at a time thus very slow for return donors. 2nd visit was better.. Wait times in first stage of process slow, wait time donating part of the donation was a better turnaround but still had to wait because multiple people given cards in same section at same time. Will try again but wish there was a location on north Metroplex area so it's not a 35+ minute highway drive.

First of all, I have been donating at the same location in Longmont, CO for a long time (not consistently, though) and the staff has always been very nice, courteous and professional. Also, the app has been improved quite a bit over the last few years. I had just been back for my 2nd donation after pausing for a few months, but what had caused me to take a break is still ongoing. Despite having to make an appointment it took me a little over one hour (on both occasions) to start the donation. On top of that the initial needle placement wasn't good and after they tried my other arm and stopped again due to a clot in the machine, I ended up with a large painful bruise in each arm. Because of this I am taking a break again. Maybe another good promo will be able to lure me back...

They used to take up to 3 hours for a donation but now the averages is a little over an hour but not more than 2hrs. Staff also seem so much happier than they were 6 months ago. I was not happy that they deferred (can’t donate) for more than 2 weeks (because it took that long for them to get blood work results back)during a month long come back promotion I was on that also is only given 30 days to get it all in. I should have been allowed to extend promotion when they are awaiting results. That take more than a few days-week to get results. Disappointed to say the least about that!!

Overall the actual donation process is just fine, for me it takes about 40 minutes to complete and the staff are great. The issue is that quite often it takes over an hour just to get into the chair to donate. I arrive early and do the questions and then have to wait in line to get my vitals checked, then have to go wait in an other line to donate and it ends up way after my appointment time. I have other things to do with my day besides wait in lines. I don't know if this is a staffing issue or they just over book. On very few rare occasions I can get in and out of there in an hour which is just fine. I don't do weekends or when they just open, and one day it is fine, then it is awful and I'm waiting again. I also have about a 35 minute drive each way so add it all together it can take 3 hours out of my day. I would be more apt to donate more if the wait times were reduced, but I'm not sure how they could do this.

When I got my area there was 2 people waiting to get hooked up and I sat there 20 minutes before they attended to the first person that was waiting the person taking care of the area was just talking to one of the people giving plasma just gabbing endlessly.....it was not busy.....there are a lot of dedicated people that work there and a few that need to be talked to.....it's frustrating sitting there listeningto someone talking about everything from what they had for lunch and not sleeping well and stuff i dont nee to know.....there was a guy that sat down when I was half way thru and was not hooked up when I left ....there is no reason for this