Biolife Plasma ServicesReviews of biolifeplasma.com

Horrible experience. I have had horrible experiences regarding the service. Several months ago while I was donating, for some reason that was never explained to me, the machine sounded an alarm and I was unable to complete the donation. The only information I received that day was that I have to go to my primary doctor to have an evaluation to see if I am okay and I had no effect because I could not receive my blood back. They explained to me that they are not responsible for paying for the doctor or any exams and that if I don't have health insurance, I should try to figure out how to solve it. 3 months after I was able to go to the doctor, the doctor asked me what exactly the Biolife staff needed to see written in the letter, I gave the same explanation they gave me, that I need an evaluation and to see if I am suitable to donate again. My doctor sent me the letter, I approached Biolife since they never answer calls by phone. The person who spoke to me that day gave me a different explanation, telling me that I needed to bring printed laboratory results in addition to the letter. After a week they informed me that the Doctor who reviews the tests needs more laboratory tests and another medical letter including more information. I had a medical appointment again, he performed the tests and printed a new letter. And I started donating again but on the third donation, I couldn't donate anymore as my blood draw had been lost, I only received excuses from the staff. The same thing happened when I just started donating for the first time, my blood tests were missing. I tell my story because I think the staff at Biolife in Metford do not take their clients seriously and are not trained to provide the best care. I wasted a lot of time because if from the beginning I had received the correct information about what laboratory tests and how the letter from my doctor should be written, I would not have wasted so much time of my life. It takes me an hour to get to Biolife by public transport. I don't have a car. Besides, they never answer the calls, I expressed this with the staff but there is no solution. Going to Biolife with all the enthusiasm to donate and suddenly receiving the information that I cannot when they had already told me that I am eligible to donate is exasperating. The attention is terrible, they are not trained to give clear information how is the process when this kind of thing happens and provide excellent customer service, they play with the clients' time as if it did not matter and they do nothing to change. What a shame that one as a person takes time to go donate and receive this treat from the staff.

The first time I was there for 5 hours, the second time I was there for 3 hours, after that was around 2 to 2 1/2 hours. The staff is not properly trained, and they schedule to many appointments an hour. The last time I went I had a bruise on my arm from 2 appointments back, the previous appointment the lady didn't say anything about it but the next appointment Donna, I think she is a nurse looked at it and would not let me donate that day and she said it was not their fault my arm was bruised, funny I didn't have a bruise on my arm before I came in there. I haven't been back since. I'm 40 minutes away and it is not worth $40.00 or $80.00 dollars to make the trip, was barely worth it for $800.00 for the month to spend half my day trying to help someone. I know this place is new but someone needs to get it in gear before all your business is gone!!

In Methuen, Ma the needle wasn’t in right. They wiggled and adjusted it with no luck. They had to start again on the other arm. So, of course my arm was bruised. It’s been 2weeks and the bruise is still there so I can’t donate. The lines are always long and employees are in no hurry.

Everything goes smoothly until u get to the being stuck process. The phlebotomists take forever sticking u bc they are more interested in talking about after work plans then worried about getting us in and out

The wait time was way too long. They need more employees

I am a long-time competitive athlete in Houston, TX. A few months ago, I was demoted rather suddenly from full-time to part-time at work, losing benefits including health insurance and income. I am worried about how I will get through December when I will not earn any income for Thanksgiving week nor for as long as 6 to 8 weeks after my semester classes finish in early December. Hoping to make up some of that income and help others, I signed up for my first appointment to donate plasma right before Thanksgiving break. The center was 30 minutes' drive from my house and very busy. I knew that the first time takes some time. The staff seemed very professional and trying to do their jobs well even though they were stressed. Everything went well until after the questionnaire, when I was told to see a nurse. The nurse informed be that because I answered "yes" to a question about sleep apnea (I have mild sleep apnea and use a cpap, which I told her and indicated on the questionnaire. It is genetic, not related to obesity or other conditions), I would not be allowed to donate until a simple form about my apnea was signed by a doctor and faxed over. It was afternoon on Friday, so most doctor's offices were closed. I was upset, but tried on Monday to get the form signed. Since I lost my health insurance a few months ago, I first went to a health clinic that I used a few years ago and still received some services from, but I haven't been to recently. I was told that my new doctor would be out all week and maybe I could contact another doctor that would be in the next day. The last medical facility that I had gone to (when I had insurance) is in the same area, so I went there. They were busy too and there was some back and forth, but two days later (this is now Tuesday before Thanksgiving), the form was signed and faxed over to Biolife. I called all day to make sure, since the center is some distance from my house and I didn't want to go over there and find it was all for nothing. Late in the day, I reached a nurse at Biolife. He said that they had received the form, but now because my doctor had checked a box that said "diabetic", I could not donate yet. I said, "WHAT? I am NOT diabetic!" Then he clarified that the "pre-diabetic" box had been checked. He talked like prediabetes was the same as having diabetes and that I had "insulin resistance". I am not a medical professional, but I know that that is NOT the case at all. My numbers have fallen into the pre-diabetic range in my last few checkups, but I am NOWHERE close to developing diabetes. The person in the nurse's office said he would fax the form back to the doctor's office with more questions, but who knows how long that will take or if they will even respond. What makes me furious is that most other donors I saw looked like they were in terrible shape...overweight, disheveled, etc. I am not judging them, but why the heck is MY health under such scrutiny when I was one of the healthiest people there? I am petite, but otherwise look like the athlete I am. What do sleep apnea and pre-diabetes have to do with plasma donation? If those things are so important, why can't some information about that be included in the new donor information? Had I suspected I would be rejected or more medical information was necessary, I would have gathered that information beforehand or tried a different organization. Or am I being discriminated against because I am older than the average donor? I am very frustrated and disappointed. I wanted to start my donations before Thanksgiving while I had time off. Surely not all plasma organizations are like this? Since I invested some time at Biolife already, I will wait a little longer. If I am not approved to donate by the end of this week, I will go elsewhere.

Normally my experience at the Mounds View BioLife location is amazing but a few times over the past few months I've experienced at least 5 employees that were either more concerned with gossiping with coworkers and being on their phones instead of taking care of the people donating in the correct order (or not) I understand that you guys might be understaffed and it does get busy sporadically throughout the week but when I see employees neglecting their job responsibilities and is brought to their attention they respond with attitude and disdain towards their co-workers and people donating it really makes me want to find another location to donate, Because everyone their donating has to make an appointment and would like to be done in a timely manner so they can keep to their personal schedules.

Over booking. My time is precious, I like being able to schedule my appointment so I can plan out my day. But when the line is over 2 hours long, this tells me that my time isn't valued the same as I. The last three visits I had to leave before I even had my screening.