D Y.
Their garbage website asks me to sign…
Their garbage website asks me to sign in every time I try to check my debit card history even though I'm already signed in & if I try signing in again (despite still being signed in), it sends me back to the previous page so it's just a stupid endless sign in loop. I can't use their support form because every time I click "submit", it tells me to type my phone number even though my phone number is already typed. Their chat option is just a shitty AI that keeps repeating the same wildly irrelevant message & bragging that it solved my problem even though it didn't. The reason I'm even dealing with any of this is because my card keeps getting declined for no reason & has been for years & the bank they use is staffed entirely by wastes of space who openly refuse to do their job. Their site & app also randomly just stop working so I sometimes have to get employees in their center to schedule an appointment for me in person or fix random glitches that make my appointment not show up despite being set. The site also randomly signs me out extremely frequently & I have to sign in again nearly every time I visit even if I haven't turned my browser off. As you can probably imagine, this becomes a big problem when phone verification isn't working & I have to use email verification, which requires two tabs. The Biolife employees are great but the companies in charge are garbage.



