Biolife Plasma ServicesReviews of biolifeplasma.com

The staff is very nice and professional but the customer service could be better. I had just started to donate in Nov 2023 and was using a promotion when on my 2nd donation I was deferred because the lab misplaced my donation so I had to wait over a week before I could donate again. They did extend my promotion for a few days but right after that the technician blew out veins in both of my arms the same day and I had very large hematomas so I again could not donate for a couple of weeks, at that point my promotion was $115 each time when it expired. When I spoke with management about extending my promotions due to the negligence of their tech he said "no" that hematoma's are just a risk that you run. Let me tell you that when the saline runs under your skin it is painful!! Especially twice! I will probably not be donating with Biolife

I have donated for over a year now. When I went yesterday, the lady that stuck me infiltrated my vein. Now both arms are so bruised. I told her it hurt when she stuck me, but she didn't fix it. It's super frustrating because I've never had a problem, and it hurt really bad when she did it. For this particular lady, I hope they can give her extra training. It will take weeks now until I can donate again because of the bruising. Also the reason my other arm is bruised is because they had to put the red blood cells in that arm.

They are always understaffed and I’m never there less than 2.5 to 3hrs. The wait is so frustrating and keeps a lot of people away.

My recent visit was unfortunately a less that perfect experience. The technician was busy and chatty. When he came to me he missed the vein and tried to reposition it but no go. It was somewhat painful and he needed to use my other arm. My arm bruised for the 1st time. The rest of the staff are very good.

Some people live more than 30 mins away from a center. So, if they are some raises why we can't donate then you should send us a message on the app letting us know to know waist the gas and time driving there and back home. And if you have someone setting waiting to be hooked to the machine then just do not set up an empty chair well, I am waiting I have a life and things to do too.

I like that the staff are kind friendly and also very helpful. I think the line for your vitals check could use some chairs for donors to sit as they wait being as the wait in line are seemingly long, and sometimes when you get to the desk some donors blood pressure is high from standing so long.

People waiting almost 3 hours means you have a schedule issue. I block out 2 hours. It's all I have. Can't do a 3 hour tour.

RE: New Rewards Program 12/3/23 BioLife sent me a message saying join their new rewards program, earn extra loyalty items. So OK, I read the details and signed up. Nothing in details said anything about normal weekly donation reimbursement. 12/4/23 received notice my weekly compensation for a second donation went from $85 down to $70. What one hand giveth the other hand taketh away. I would rather have the higher compensation than some non cash reward. At this point I would not recommend joining the new rewards program.