Biolife Plasma ServicesReviews of biolifeplasma.com

After experiencing CSL, which was understaffed and underprepared, I went to BioLife, and my first couple of visits were great. I liked the app and the appointment system—there was no waiting around. The rooms were clean, and the staff was friendly. However, after my third successful visit, things went downhill. BioLife called me but didn’t leave a message. I called back several times asking for a return call, but no one ever got back to me. When I showed up for my appointment later that week, the staff told me I was ineligible to donate due to my protein levels. I mentioned that no one had informed me, and they explained that they had called but couldn’t leave a message due to HIPAA. This didn’t explain why my calls weren’t returned. I managed to get reimbursed for gas (it was a 40-mile round trip) and did another protein test, then went home. Ten days later, they called again to say they needed another sample because the previous one hadn’t been sent in on time. At that point, I gave up. I told them they needed to get their act together. The process was too disorganized and frustrating. Having an inbound phone line that nobody ever answers and not returning calls is completely unprofessional and unacceptable— especially for a medical clinic. The pay is decent, but in my experience, it’s not worth the stress.

They just about hire anyone to poke you here, so proceed at your own risk. If you want to support your community or help others, just go to the Red Cross instead. David Hudson should look into the hiring/drug policies and procedures practiced at the Lenexa, KS location.

I was under the belief that I qualified for plasma donation due to meeting the requirements listed on the website. However, after going through the physical exam with the nurse at the donation center I was told that I don’t qualify because I have type 1 diabetes and take insulin. I was disappointed to find this out after waiting for 3 hours at the center. I wanted to advocate for the young people with type 1 diabetes that are hopeful to donate plasma but will be told that they can’t because of their health condition. This should be clearly written on the website that type 1 diabetes disqualifies a person from donating plasma

What’s the point of making a appointment if we still won’t get seen until 4 hours later then be having us wait cause y’all got new donors and they gotta go first ion get it we gotta wait just as well as they gotta wait

Location in Waco TX is terribly mismanaged. The company as a whole has a great booking system. The personnel responsible for running this location have a fundamental disconnect in understanding the booking system in relation to staffing scheduling. Facility has 36 stations. Accepts bookings on most mornings for 24 by my estimate and only staffs for 12 resulting in long unnecessary queues. This has been consistently observed over my visits here.

This location is constantly understaffed. If they don't have enough staff, they should not take so many appointments. It makes for very long queues and what should take 1 hour often takes up to 2 hours lately.

2stars due to my short wait in vital taking today. Go back to the card system for sections. Vital takers handing out cards after taking vitals to endure donirs dont have to wait on a phlebotomist to chose where they want a donor that they dont want in their section as I have continuosly been sent to the same section (green) with new phlebotomists that are mediiocre/still being trained or phlebotomists that they all have full knowledge that they arent good stickers when other sections are open but due to it being a specific phlebotomists section. I end up being called to the same color with a wait as the section may have machines that havent been set up yet with multiple donors waiting to be stuck. The constant taking and laughing with waiting donors causes unnecessary waiting and time wasting of donors.

Biolife Plasma, Roanoke VA Today I went in for my third donation. To be honest, my first day donating was pretty good. Everyone seemed polite and helpful. The phlebotomist was skillful and effective. However, today my opinion is a bit different. The facility is clean and for the most part things are run efficiently. However, the staff here have a nasty, arrogant, entitled attitude and see the people coming in to donate as nothing more than an inconvenience and beneath them and honestly I find that kind of attitude insulting. I have worked in the medical field for 27 years and I happen to know that phlebotomy and taking vital signs are skills anyone can learn. These people who are staff here are not particularly skilled at phlebotomy at all and lack any kindness or professionalism towards their clients. Their rude and ridiculing comments once the donors back is turned shows their total lack of professionalism. Shameful!!