Biolife Plasma ServicesReviews of biolifeplasma.com

I tried to give plasma for the first time today and it was a terrible experience. I went to the location in St. Paul on Old Hudson rd. We arrived early for our visit and they checked us in then sent us to the waiting room. We sat there for 20 minutes before they called my partner up. I sat another 45 minutes. After 20 minutes they told us all nurses were in a meeting and it would be another 20 minutes. Why couldn’t they have told us this when we checked in? The woman who took my info couldn’t get a fingerprint and demanded my ss number visually. She said I couldn’t be seen. I found it but she put me back in line. Then you have to do your med history on a computer- which you need a fingerprint to do! It was so stupid because then a nurse sees you , hands you goldfish crackers and water because “this will take awhile.” After going through everything she said I couldn’t be seen because I fainted 8 yrs ago and have sleep apnea! She said I need written notes from my drs. I work in healthcare and this is the worst process ever! The app says nothing about the two things I supposedly have that are so serious I can’t donate. Overall the staff was unfriendly and rude. I will never give them my precious plasma after wasting 2 hours of my time! Zero stars

This may be the worst-ran business that I've ever encountered. Their website doesn't schedule appointments for less than 2-3 weeks out. So I tried calling to ask if that was correct, and they never answered. Called them probably 10 times on different days, at different times, also with no answer. Left 2 voicemails, and they never called back. Most other plasma places accept walk-ins, so I figured I would give that a try. Had to spend like 2 hours on busses, just for them to say they don't accept walk-ins and would have to schedule something in advance. They got me in like 10 days later, which is admittedly better than 3 weeks, but still doesn't seem very accommodating for somebody who wants to take your blood. So I wait the 10 days, and hop back on the bus to go back in today for the appointment they made me make. Come to find out, they canceled my appointment, and didn't even bother to tell me until I got there. They said it was due to a "nurse shortage," which I don't understand. Where'd they go? Did Thanos pull a snap to make all the nurses just disappear? Probably not, I would guess that the horrible way this business is ran probably affects their employees too, and they just quit. That is not a shortage, it is just you not taking care of your employees OR customers. They should be ashamed at their lack of customer service. I will never try through biolife again, and I would suggest you look into other options as well, before they waste weeks of your time.

I am recently a new donor here and my experiences so far, aren't good! The lines are ridiculously long. What is the point of making an appointment to go there and stand in line for over 2 hours just to get on a bed. Then you have to wait another 20 min before someone sticks you. The place is not very sanitary..floors are dirty, half the employees do NOT change their gloves after touching or helping someone else. Gross! Also, the staff isn't very friendly. You confront them about an issue and you get attitude right away. If I had no other choice but to go here, I WOULD NOT!!!! And I sure the heck am never going to refer someone to this place!!! Ya'll need updates and structure asap!!!

Stop discriminating against honorably discharged military veterans like me by suddenly and unexpectedly cutting us off from donating plasma, after we've aleady been donating for more than a year, merely because we openly and honestly admit at our annual physicals that we have previously suffered PTSD as a result of our prior military service.

The girl could not get my vane in either arm noone came over to help her so after 2 hrs of my time and didn't receive pay

why this office never awnser the f phone!!!

I know for a fact that the company uses plasma from psychiatric patients and users of illicit drugs because I know people who have donated plasma and received money and have answered no to all the questions about using drugs or being psychiatric patients. You can’t trust the plasma that is donated there.

Never going back sat there for 3 hours not to donate worst experience with donating never again and employee seem like they don’t want to be there