I have been coming to Bio Life Belt Rd location. Today they were short staffed which is ok. When I have to wait over 30 minutes to start donation because Emery is literally dragging her feet is BS and unacceptable! Pull the camera on the green aisle from 5:35-6:00 pm
FU
fluffy U.
medical aspect fine. Rude/annoying staff
I’ve been here 5 times June to July 2023, on a variety of days of the week times of day, so experienced a variety of staff. In my experience, the medical aspect fine, but only minus the interpersonal experience. I have personally gotten my questions answered fine and they’ve been mostly attentive to me as needed, not unfriendly in a direct way to me. But they get distracted often. Often in the middle of tending to a patient, just standing chit chatting, laughing very loudly, yelling across the room right next to my ear as they’re getting my machine ready, which to anybody, obviously, is very annoying. 1, hello, pay attention to your job and get me out of here thank you. 2, you’re screaming in my ear. Ouch. Just talking crap, nothing they urgently need to yell across the room in my ear for. And I’ve observed at least 3-4 different employees on numerous occasions gossiping about both other employees AND patients! At least twice in my presence, gossiping to a whole line of patients about another patient who just walked away! Loudly!.. Last week an employee went on loudly to everyone in line and the employee next to her at the counter about how one patient is so dumb because she got confused of where she was supposed to be, and the employee next to her agreeing. I’ve seen another employee go around the room showing a picture of a patient to other employees talking about how she looks, not subtly. This middle school behavior creates a really uncomfortable environment at times, sometimes just hostile. Furthermore slowing down workflow by taking the time to make a scene about each little thing that rubs you the wrong way at your job…and especially in a medical setting, clients should not ever have to feel nervous to ask questions cause the nurses have a tendency to belittle patients, call them names. Etc. For obvious reasons.. This is at least 1/4 of the staff I’ve come in contact with who act like bratty middle schoolers.. It’s just ridiculous unacceptable behavior. You’re at work. Act like you’re at work, like you’re an adult and a professional.. I can easily see this behavior issue deterring people from donating. I feel really bad for patients sometimes coming in the line of fire of their verbal abuse. Jobs aren’t fun. You will sometimes be stressed and frustrated while at work, nobody cares. Majority of people are stressed by their jobs while also, bare minimum, refraining from lashing out at their jobs.
JM
Jerald M.
It is always a good experience but…
It is always a good experience but since plasma can sell for 500 to a hospital and we only get compensated 40. is truly an unjustice.
MA
Mark
Just start by saying phlebotomist at…
Just start by saying phlebotomist and Sherri that checked my vitals at the location always did great, no problems. Problem is that there is a huge waiting room, with tv and changing table for babies, that my wife was told she could not use with our 3 year old son. We have one vehicle and she has to come with to donations. While I was donating, they were told they had to go wait for me outside when it was 100 degrees. This happen once and, thinking maybe that day someone was just having a bad day, we came back. She was told that time also that she would have to wait outside. I can understand if a child was being disruptive or loud or running around, but, he was sitting by my wife watching this tablet. They must not need plasma donations that bad!
MJ
Misty J.
I’m a returning customer
I’m a returning customer who don’t like feeling punished simply because something went wrong.. js.
DO
Doug
2nd time the phlebotomist caused a…
2nd time the phlebotomist caused a bruise, but this time also had to stick the other arm to get a draw-I sincerely believe it is unfair to have a time constraint on the bonuses when such a thing occurs twice and who knows howany more times and the donor loses out on the bonus because of inexperienced workers!
CW
CW
Why schedule an appointment
Why schedule an appointment, when you still have to wait 2+ hrs to be seen!!! (More than one date) Staff the damn place. The staff at Largo, Florida are great, but the wait is insane. I have walked out nearly every other visit because of the line!!! I am going elsewhere when I am done with their less than adequate compensation.
SG
Sarah G.
unacceptable wait times
I had an appt @ 8:30 in Madison East. I didn't get a chair until after 9:30. I had to wait again for 15 min to get hooked up and another 10 for disconnect! 2+ hours is not worth my time! This was the main reason I stopped donating last fall. It's not worth my time & energy!