Biocide SystemsReviews of biocidesystems.com

Response from Biocide SystemsSep 27, 2017

Dear Tom, I am sorry our product was not able to solve your odor issue. However, I researched your claim in regards to our "Full Guarantee" as you mentioned, and I have found no records of your claim. In order to initiate the guarantee you have to send an email to [email protected] referencing your order number and issue, but I have found not evidence of an email ever received by us or an notes in our systems that a call was received. Please send an email to the above mentioned address so that we may get your replacements sent to you. Kind Regards Biocide Systems

Response from Biocide SystemsSep 21, 2017

Dear Customer, We just received you review, but we have been unable to locate your information in our systems as this review was entered outside of our process. We take great price in responding to all emails from our customers good or bad. We offer a money back guarantee because we know our product works as long as it is used as instructed. Since you mentioned you used it in a garage I would like to mention that we always discourage using the Room Shocker in a garage since there is no way to truly seal the room. Garage doors always have gaps that allow air to flow in and out, and that would cause the ClO2 vapor to escape. For a garage we always recommend our liquid shocker. Based on all our positive reviews it is fair to say that our products work as long as they are use properly and in the right environment. In any case we would like to offer our help and ask that you and an email to [email protected] or call us at 877-792-4624 and ask for customer service. Kind Regards Biocide Systems

Response from Biocide SystemsSep 20, 2017

Dear Richard, Thank you for your kind review, we greatly appreciate it. We are very happy that you were able to solve your odor and flooding issue with out Bio-Shocker line of products. We always strive to give the best results and value, so if you have subscribed to our newsletter yet, make sure you do so that you can take advantage of our specials when they happen. Kind Regards Biocide Systems

Response from Biocide SystemsSep 6, 2017

Dear Sherry, I am very sorry for the confusion, I have looked through our mail records for your email address and have found no emails from you, and I also looked out our cal center and did not see any voicemails from your either unless you used a different number that the one you used for the order. In any case, please give us a call and if you do not get an answer, please make sure you leave a voicemail and someone will definitely call you back. In the mean time I will forward this case to our customer service department and they should be calling you tomorrow on the number we have on file from your order. Kind Regards