Cellular techReviews of bingbongtec.com

Update: The company has contacted me and is reviewing my order number. I will update this review if there is anything else to report. Update 2: VERY shortly after posting my review below I was contacted by the company through Trustpilot. They apologized and claimed that they had sent an eCheck. I happen to archive all email, including that which goes to spam. I checked twice for any such email but did not find it. I asked a friend to search for it -- fresh eyes -- no luck. The company sent (another?) eCheck for the correct amount. I used that email to search for any similar messages during the period the company said that it sent the original eCheck. Nothing. Could the original really have been sent but "lost"? Perhaps, but I'm skeptical. Update 3: Even after reading my review, the company still displays a 5-star Trustpilot badge on their Web site even though they have a 4-star rating here. Furthermore I see that my review has been greyed out because the company is disputing my review. Looking at their other reviews, it appears that they dispute a lot of 1-star reviews. I have updated this review with new information multiple times, all truthfully, and I have updated my title as well. It's my personal opinion based on my experience with the company and based what I read on the public Internet about one of their executives that it is highly risky to work with this company. Update 4: The company sent the check and it cleared. Now they are keeping my review off of Trustpilot. Here's what I received: "2. Your review has also been reported by bingbongtec.com because they don't believe you’ve had a genuine buying or service experience with them." I am forwarding all of my receipts, communications, and details to Trustpilot so they can see what I've written is true. I also had to remove some original language from my post (before the company ever replied to me) -- that's fair. Original post: Their systems show receipt of the device I sent but there has been no payment or any other communication with me since then. I know they are still active because I created a new sales order and they replied immediately with an offer and shipping label. I believe that they may also be soliciting for Trustpilot reviews under the name BankMyCell because I received an email from that name asking me to rank their service, but I never heard of that company. The company currently shows a Trustpilot badge on their site with 5 stars even though the rating here is 4 stars. They do not reply to emails and the phone number listed here results in a weird message saying "No routes found." Their address from their web site (2650 Cleveland Ave NW) is a post office. In October 2019 the BBB investigated the company and rated it an "F", stating among other things, that the company was using the BBB accreditation logo on their site even though they were not accredited. That logo is no longer on their site. According to their web site, the company sells products on EBAY under the name NBDeals but there is no such seller on EBAY at the moment. A seller with the name NBDeals on Amazon has a 61% positive rating and no longer has products for sale there under that name. I don't know where exactly they are located because the address on Trustpilot is no longer accurate (read the BBB report), but I have enough information now to file a report with the Canton, OH police department. I will be delivering all of my product photos, email communications, online research, and more to the police when I file the report.

These people are complete jokes. The good category said minor wear and tear, minor scratches, and small dings. When my phone showed up with very minor scratches they said major scratches and change the category to fair to change my offer. Don't waste your time with these people. If they had a zero I would have given it to them and that may have been to nice. Complete waste of my time.

Horrible "company". They lie about the condition of your phone when they get it and then they string you along with little to no communication after that. Had to wait nearly two weeks for payment and that was after I sent multiple emails, was hung up on over the phone. Finally said they sent an eCheck on 7/13, and that it must've gone to my junk folder, which isn't true, and even if it were, I selected PayPal as my payment method, so that's a moot point. They also say they are BBB accredited, which they are not and have been reported to the BBB for. Given what I know now I should've just demanded the phone be sent back after they lied about the condition of it, but I just wanted to be done with it, for all the good it did me.

I was quoted $148 for an iPhone 6s Plus and received an email stating that the Phone was received and approved and that I would be receiving an e-check within 1 business day. It has been 4 business days since that email was sent to me and I have attempted to contact their support via email multiple times with no response. I'm getting quite impatient and fear my phone is now gone with nothing received on my end. Regardless of whether or not my check is ever received, the quality of support I received throughout the trade-in process was very poor.