JACEE
BUYER BEWARE
I purchased the Rearveiw and Frontveiw cameras with the MMI Prime unit for $1300. Never did get it to work. Tech support is very friendly once you get ahold of them. It is just that they absolutely insisted it was an installation problem. I pulled the car apart 6 to 10 times to take pictures and send them. Their responses sometimes seemed like they were not following my past messages. The messages were email and my replies and responses were there on my computer and easy to go back and reveiw. They finally wrote me off and quit responding to me. My problem was intermittent so they said I must have wired it incorrectly but it is very simple plug and play. The Front camera plug did not work. They never offered to replace so I hard wired bypassing the bad plug and it worked. But the real problem was the MMI control unit. Both cameras worked but not when I put the car in reverse. When I needed it to work. So if it works when you get it great. Beware they will not honor any warranty if it does not. I gave up sold the car. Scratched the interior broke an interior piece because I had to pull it apart so many times. Do not get warm and fuzzy that they respond to bad reviews. The question is did they resolve the problem. I learned the hard way and am trying to help someone else not to make the same misstake. So at your own risk you have been warned. Response to Bimmertech There was no damage to the wiring or the unit when I originally installed. The damage happened due to the multiple times they asked me to take pictures of the install. As well as to me insisting on sending it in. 40% Restocking fee minus any damage. I paid $1300 for this and expected better customer service. Maybe offering to replace the system free of charge. Or at least pay for shipping. Then there is the part you shipped that I never received and no one their would answer my emails. I sold the car for other reasons but this experience took a lot of the fun out of it. I STAND BY MY REVIEW!! Take my word or theirs again You Have Been Warned
Response from BimmerTech FZEJan 12, 2022
Dear Jacee, it’s so unfortunate you had to sell your car due to damages, however from what we can see from the conversation you had with our support team, as well as from the pictures of the MMI, the harness and aux cord were damaged during the installation. We offered to test the module in our Orlando office to come up with the repair/replacement solution that would suit you best. Once we were positive the camera issues derive from the broken connections, we gave you a few options to handle this situation: 1) a purchase of another harness and an aux cord 2) giving away the product for a refund (minus the restocking fee) 3) fixing the connections on your own once we send the MMI back from the testing You chose the third option and decided to take on the reparation responsibility at your own risk. We’re sorry to hear you have undergone further problems, but we do feel we did everything we could on our side to help you out.


