BimmerTech FZEReviews of bimmer-tech.net

Response from BimmerTech FZEAug 7, 2023

Thank you for the review! We are very glad you enjoyed our services! Cheers, BimmerTech Team

Response from BimmerTech FZEAug 7, 2023

Thanks for a good word, Andrew! May your BWM and our products serve you for a long time! Cheers, BimmerTech Team

Response from BimmerTech FZEJul 14, 2023

Hi, We are sorry that you are unsatisfied with our product. However, contrary to what you are saying, the product we sent you was not defective. We have thoroughly tested it after you sent it back and it functioned perfectly, which means that it must have been installed incorrectly by you. Unfortunately, you did not want to proceed with the troubleshooting process, meaning you did not give us a chance to pinpoint the issue exactly and help you resolve it. Additionally, the scratches you describe as “tiny minor” were not, in fact, that small. We offered you a lower restocking fee subject to the condition of the returned product – since it came back scratched, we were forced to increase the restocking fee from 20% back to 30%. As you pointed out, the restocking fee is openly described in our Terms and Conditions. The satisfaction of our customers is of the utmost importance to us, which is why we always try to assist them to the best of our abilities. If the product we sent turns out to be defective, we also always accept its return free of any charges. That being said, we cannot help if the customer is unwilling to cooperate with our support team. Sincerely, BimmerTech Team

Response from BimmerTech FZEJun 27, 2023

Hi Randal, We are sorry that you are unsatisfied with our product; nevertheless, we have been trying to help you resolve the issue since the moment you contacted us a while ago. Based on the information you initially provided to our support team, you replaced the original controller and the head unit in the past, but they were not coded for your car. As a starting point, we offered you a diagnostic session during which our technician was able to see that the ECUs of the controller and amplifier were not connected to the rest of the car's electronics. A document with that diagram was then sent to you during the session. As the next step, our technician asked you to disconnect the MMI PnP harness temporarily and connect OEM wires to the head unit. Due to the lack of time on your side, you agreed to the second session which, ultimately, did not happen – you did not reach out back to us in order to schedule the second session. After 1.5 months you contacted our support team again with the message that the MMI unit is still not working for you and displays a black screen. In order to help you with this issue, our support representative asked you for photos of the connections but received no reply to this date. We are always willing to cooperate with our customers and we will always try our best to resolve any problems they might be facing. However, since we did not get a reply we were not able to verify what was causing the behavior you experienced with the MMI. If you provide us with the requested information, it will allow us to further assist you with the problem. Sincerely, BimmerTech Team

Response from BimmerTech FZEJun 21, 2023

Hi! We are sorry for the inconvenience you experienced, but we have not received any contact from you after the order has been registered. We thoroughly went through the history of our communication channels (emails, chats, and phone), but we found no records at all of the contact attempts from you within 24 hours after the order was placed. Moreover, when we kindly asked you for confirmation of the order cancellation inquiry (e.g., screenshots), you were unable to provide anything to substantiate your claim. We treat our cancellation policy very seriously, as we believe it is the unquestionable right of every buyer to cancel their order. However, we also have a clearly outlined policy regarding returns and the restocking fee, which applies to orders returned after they have been shipped. This means that we can accept your return, but with the restocking fee applied, due to the fact that you did not cancel your order on time. Take care, BimmerTech Team

Response from BimmerTech FZEMay 18, 2023

Thanks a lot Tom! Glad everything worked excellent! Cheers, BimmerTech Team