Billo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.
Billo (billo.app) has 501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
billo.app
Website
billo.app
Category
Video & Sound
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am really satisfied with Billo and their content creators. I was skeptical at first but now I'm glad I gave it a try. I would definitely recommend Billo to any business. If your concern is how quickly will the creators finish the content, once your product ships and the creator receives it Billo gives them 5 days to complete the content so there is some urgency. I will be using Billo again and again
Response from BilloJul 20, 2021
Hey there! ☀️ We are glad to hear and want to say thank you that you gave us a shot and tried Billo 👀 and it's a pleasure to hear that we met your expectancies! We can't wait to work with you again! 💜
KB
KB
PASS if you are in the pet supplies industry
I work for a small pet supplies e-commerce business and we so wanted Billlo to work for us but no matter how we worded things, we never got exactly what we wanted. You would think that if you were going to make a video about pet supplies, that you would have a pet in your video, but 3 out of the 5 videos we paid for didn't have pets. We thought that would be common sense. Before signing up for Billo, I even reached out to their customer support and asked if they had creators with pets for pet supplies and I was assured there would indeed be creators with pets. One video we requested edits to eventually gave us a pet, but it wasn't the right pet (we wanted a guinea pig or hamster and we got a rabbit). One woman applied to our "task" of making a video about our mini dog tennis balls and she didn't even have a dog! For the last task we created, I specifically said do not mention anything, just show your dogs playing with this product, and then come to find out later when reviewing the video (which had mentions) the people working for Billo kept telling the creator to add sound, even though we didn't want any. I do not feel the people running Billo are competent enough to give their customers what they want for businesses in the pet supply industry. We won't be using them again.
Response from BilloJul 20, 2021
Hello! We are sorry to hear about your unsatisfactory experience. Even if you feedback about Billo lowlights, we want to say thank you for your honesty and time dedicated to this feedback! Because every comment is helping us to improve 🙏
Unfortunately, sometimes it is hard to find a 100% suitable content creator for the task, we believe, especially if it's for pet supplies eCommerce. We are sorry to hear that some content creators didn't meet your expectations, but we believe that they tried to do their best, even if they didn't have the exact resources that you needed. We have a content creators database, which has limits, so it means that not all brands could find what they want. But that's okay because we are here to listen and improve our service, expand the circle of creators.
We hope that one day you will come back and we would have for your business suitable approaches. Thank you! 💜
AW
Aijalon W.
Horrible delays, you'll never get your video in time.
I've been waiting for my video to get made for the last 16 days. This company is very unprofessional and has no sense of emotional intelligence.
Response from BilloJul 12, 2021
Dear Aijalon, we can't even express how sorry we are to hear about your unpleasant experience 😞 We always trying to do our best. Moreover, we always seeking improvements, so thank you for your sharings 🙏 Also, even if you feel disappointed with us, we had a pleasure to work with you! Thank you for your patience 👏
MF
Megan F.
Great service!
Great service! Very helpful and friendly. Always looking to improve!
Response from BilloJun 11, 2021
Megan, we are glad to hear such warm words! 😇
JC
Jack C.
Flawless experience..
I ordered 3 custom video from billo for my new ecommerce brand. The experience was flawless. I'm placing my second order with billo today !
Response from BilloJun 11, 2021
Jack, you got us smiling ear to ear! 💜 We are glad to work with you so let's rock together! 🚀
CG
Catherine G.
Love this platform and how easy it is…
Love this platform and how easy it is to use. Would highly recommend for e-commerce businesses.
Response from BilloJun 11, 2021
Catherine, thank you for such review! 💜 We have to make the platform easy and comfortable to use 👏
JH
Jose H.
Great Experience
Great Experience! Greate Videos
Response from BilloJun 11, 2021
Jose, thank you! 💜 It is a pleasure to know that you are satisfied with the videos! 🤓
DS
Deepak S.
The service is good but you should know…
The service is good but you should know what you want
Response from BilloJun 11, 2021
Deepak, thank you for sharing! 👏 You always can ask for help from our customer success team and they will navigate to you or give some hints 😇
