BilloReviews of billo.app

The creator was great. Billo's customer service and post-production teams weren't great. Slow response times, several typos.

I am a Billo creator and have been for a year. Many of my experiences have been positive and I refrain from complaining publicly because over the course of the year, it appeared that Billo was committed to making changes that made the service a better experience for creators and I like to give companies the benefit of the doubt. However, over the past year, there have been grievances that have really made working with them more stressful than need be, and instead of fixing these concerns, I've recently been suspended as a creator. My major concern is how their support team communicates with creators. There isn't consistency in how we are alerted that we have been confirmed to create a video for a brand, and they rely on the system's documentation on when I should receive a product vs when I actually do receive a product. In addition, their customer support team don't seem to be on the same page or read previous notes before making decisions on an account. It's only happened a handful of times where a product will not be delivered on time (which has been an issue during this pandemic) but then Billo's system will document my making of the video as late even when it's not my fault. I have been overly communicative and keep them updated on my tracking of the product, including screenshots when needed and they still mis-document this. I usually alert them as soon as I see that it shows up as "arrived" in my account and this is not correct. So as a result, I have sometimes been incorrectly removed from the product. In addition, I will be told not to worry by one representative but then threatened to be suspended by another rep which had gotten pretty stressful. In the past they've apologized for these errors and have corrected the mistakes and so I felt no need to make a public complaint. In this most recent instance, I had applied for a product but had not received confirmation that I was approved for this product and so after a bit of time, I'm not expecting it. In addition, I never received an email alert about this product approving me. Eventually, I was confirmed for this product but I had to move last minute for a gig out of state. So I was no longer living at the original address but I updated my address that day. However, I noticed in the app that the product was now confirmed, which felt odd because I didn't receive an email. After looking at it some more, I realized that they just confirmed it that day, the same day I updated my address. I reached out to the Billo support team IMMEDIATELY when I realized that the brand could potentially be sending this to the wrong address. I asked them if there was a way to track this. They responded to not worry and to just wait to see if it arrives. (odd, right?). Eventually, I followed up with them to ask for tracking and they were able to provide it to me, and yes, it had been delivered to the previous address. I advised them of this in hopes that we can reach out to the Brand right away, and they instead, asked me to get in contact with the previous address to see if it could be delivered to me. I was super hesitant about this as I didn't think this was a professional, nor safe way to handle this. I also addressed my concern to the Billo team that I'd be asking someone to deliver this to me on their behalf that I might not want to even know my address. Their response was just that they'd reimburse me for the delivery. So eventually, I was able to get a friend of mine to meet the person at the address to then deliver it to me. This took some time, because everyone's schedules did not align. I kept Billo informed of this whole process and updated them whenever I got any updates on this process. They continued to make me feel as though it was fine and time was not an issue. I even suggested, perhaps they have the brand re-send me the product so that I could shoot it right away and then send them back the original product when I could finally receive it. Eventually, the product was shipped by my friend, but it hadn't arrived yet. However, Billo then advised me that the Brand had removed me from the product and that they were suspending my account for a late video. This was a shock to me, considering we had been communicating thus far, and this felt like it came out of nowhere when they knew I was still waiting for the product. The product eventually came, and I advised them and they said that it was too late. The Brand didn't want to work with me. To me, this goes to show that they didn't properly communicate with the Brand about what was going on, but also, to be punished for this was totally unfair to me and I voiced my concerns. The response to me voicing my concerns, didn't not indicate that anyone had read my previous correspondences. Overall, I wish I could've updated my address sooner, so I'll take that, but their handling of this and communication was disappointing.

This is the best thing/idea ever.... to help use shy behind the scenes folks. Thanks Billo and creators, you have a customer forever!!

Very good experience with Billo. Video rendering is very professional. I recommend :) Thank you

Our agency has been working with Billo for some time now and I can say that it's a pleasure to work with them! Videos turned out great and getting edits for tasks are straightforward. The team has also been very helpful in addressing our concerns and questions!

I'm new to the platform and am still trying to learn how it works. I've made a few requests and edits and the bill team has been incredibly accommodating and helpful. It's been a great experience. I've already told a few fellow business owners about it and they've submitted orders already as well. Great experience! And special shout out to Jalesa (one of my content providers). Her video rocked! I watched it at least five times when she first sent it because I loved it so much!

Previously, I submitted a one star review as a result of contacting customer service each day for four days consecutively. Although each of my messages was read, not one actually resulted in a contact to address my concerns. I was finally able to get a response by writing a scathing review and emailing the help desk at Billo. Billo was quick to respond (in less than a day) once I reached out that way. I was fully refunded for my video and the video was reshot. Although they made it right eventually, I would have been much more satisfied had they addressed my concerns on the first contact rather than completely ignoring me until I could no longer be ignored. I highly recommend contacting the help email first to avoid frustration if there is an issue.

I have been a part of the BILLO As a creator for a while now. It is such a great app. A very supportive staff and community. I love the opportunity to be creative and have the freedom to make money along side receiving great products.