BilloBillo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.
Billo (billo.app) has 501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
I hired Tracey and Michele, both authorities in their own right. I spent a little time and gave them a sample of what I provide. As a trainer, I’m always happy to provide a service and they showed such appreciation, both in feedback as well as their awesome commercials!!!
Response from BilloNov 4, 2021
Hey, Thank you for finding the time to share your feedback! We are very happy to hear about such an experience💜😇 Our best wishes✨
Ecommerce W.
We sent 2 products two weeks ago and still haven't gotten any updates from both creators. Billo's CS finally answered our numerous emails but still...no updates. So far we feel like we've been robbed. We paid for two videos, for two shipping, for two products. Update with Our ANSWER to Billo's reply: Inga from Billo's customer service has still not giving us any update about our products and videos we paid for. Nothing is happening except our company losing time and money. Please update us asap.
Response from BilloNov 3, 2021
Hi there, We are very sorry if our response time has made you feel unheard of or caused you any stress. That was definitely not our intention and we are working hard on improving that. Please know, that you will not be losing anything, as in the worst-case scenario, we offer a full refund. We would like to ask for the opportunity to investigate this situation to make sure that all parties involved would be pleased with the outcome. Our team will reach out to you asap! Once again, we are very sorry for this inconvenience🙏🏼 Best wishes
Sam E.
Please don't use Billo. The video I ordered still hasn't arrived after nearly 2 weeks. I have contacted support numerous times and have received no answer at all! They will constantly send emails with offers though... I would definitely not use Billo again. I have lost over $200!
Response from BilloNov 3, 2021
Hi Sam, Thanks for taking the time to share your feedback with us! We see that the video was already delivered and approved by you. Anyhow, we understand how important turnaround time was to your workflow. We would be upset too. We are taking proper steps to ensure similar situations will not repeat again in the future. We agree, there are always things to improve and we are working on that every day. Again, we are very sorry it took you so long to get to this point. We appreciate your patience and we hope to get a chance to provide you with a much brighter experience in the future! Best
Mattia R.
Billo service is amazing, really great customer service, fast and kindly available to help you with customization of contents, and my video was great at the first time. I'm really happy about this service, and I'll use it another time in the future for other videos for sure. Thank you for the great work. Mattia
Response from BilloNov 3, 2021
Hi Mattia, Thank you so much for your kind words, we are so glad to hear about your experience! ✨ Looking forward to work with you again, our best wishes 😇
Honey H.
Billo responds very quickly when there’s any concern or issue or question. My content was great except one girl was over 10 days late with the content. But Billo pinged her and updated me.
Response from BilloOct 29, 2021
Hi there! Thank you so much for taking the time to share your experience. 💜 We are working on our delivery time with each task and client, always aiming to improve. Hopefully, we will have a chance to work with you again!😊 Best wishes
Joe H.
the support are unresponsive, worst customer service
Response from BilloOct 28, 2021
Hi Joe! We are terribly sorry to read your feedback. We acknowledge that our response time has been insufficient. It pains the whole team. However, we wanted you to know that over the last months, we’ve been implementing a new system to help to avoid such situations. We would like to apologize that our actions, or inactions, have made you feel unheard of or caused you any stress, that was definitely not our intention. Our team is already working on your issue🙏🏼
Jay S.
Billo has been fantastic and their customer service is top-notch. The creator made the changes I requested and Billo went the extra mile for an additional request that was not included in the package. Thank you, Billo!
Response from BilloOct 18, 2021
Hi there Jay! We are over the moon customer like you chose us! It was a pleasure to work with you, hopefully, you'll be back soon✨ Best wishes💜
Nikola M.
You were so slow, one creator never made a video for me.
Response from BilloOct 18, 2021
Hi Nicola, We are really sorry about what happened with your first Billo experience and we acknowledge that our response time has been insufficient. Anyhow, thanks for sharing your experience, we learn from our mistakes. We agree, there are always things to improve and we are working on that every day.Our quality assurance team works on suspending non-responsive creators in order for these situations not to repeat in the future. We take full responsibility for that, so we already covered the lost product COGS for you. Our team has also reached out with additional solutions to this unfortunate situation. Once more, our sincerest apologies for the additional stress. We’re doing everything in our power to avoid situations like these in the future. Best wishes!
