Susan C.
Excellent service and timely videos.
Excellent service and timely videos.
Response from BilloAug 16, 2024
It was a pleasure serving you. We really appreciate you taking the time to share your feedback 💜

Billo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.
Billo (billo.app) has 501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Susan C.
Excellent service and timely videos.
Response from BilloAug 16, 2024
It was a pleasure serving you. We really appreciate you taking the time to share your feedback 💜
Andrew
Awesome service - whether it’s a full time or part time career, Billo is amazing!
Response from BilloAug 16, 2024
Thank you for your feedback, that means a lot to us. Happy to work with you! Best✨
Ryan
The company may have started out good early but rapidly deteriorated. It became way more expensive with to the point where it became unusable. Then charges added beyond that for almost every little thing you'd want in your order. Want to work with any decent creator? Now they included a $40 charge. They do this after selling you on packages, positioned as a discount, but they really aren't because the gameplan is to sell you packages and then add on on the extra fees. There is no discussion of strategy and no larger partnership discussions. We've since found other options that are less expensive and feature the same exact creators + more.
Response from BilloAug 16, 2024
Thank you for your feedback. I understand your concerns regarding the costs. The additional fee applies only if you opt to work with our premium creators. Our video pricing is determined on a per-project basis and varies according to the details provided in your video brief. We strive for transparency in our pricing and available options. If you’ve found a more cost-effective solution that suits your needs, we’re glad to hear you’ve discovered a good fit. If you have any other questions or need further assistance, please feel free to reach out.
Robert B.
Billo's team is responsive and there's a wide variety of skilled creators to choose from. I recommend this service!
Response from BilloAug 1, 2024
It was a pleasure serving you. We really appreciate you taking the time to share your feedback!
Michael
This company is complete trash. Don't use them EVER. I ordered a video and the creator damaged our product during the video and we couldnt even use the video. So we tell Billo and they basically told us it was too late to get a new one and we could "re order" and basically pay them again. TERRIBLE COMPANY, STAY AWAY AT ALL COSTS, go to Fiverr and hire someone personally, they do a better job anyways.
Response from BilloJul 31, 2024
We are terribly sorry to read your feedback and we sincerely apologize for this inconvenience. It has been two weeks since your video was approved, and unfortunately, due to the time that has passed, your creator is no longer available to edit. If we had been notified earlier, we could have arranged for the creator to make the necessary changes. We appreciate your understanding, as we value the time of our creators just as much as we value our clients' time. Thank you
Jonah
The creators are not good. It wasn't good value for the money.
Response from BilloJul 22, 2024
We’re truly sorry to hear about your disappointing experience with Billo. We value your feedback and deeply regret any frustration caused.
Coreena L.
While the content provided by Billo consistently met our standards, our overall experience was marred by a significant issue with their credit expiration policy. We were dismayed to discover that credits purchased expire without any clear notification at the time of purchase. None of our representatives were informed about this policy, and when questioned, we were directed to the fine print buried within their terms. Furthermore, our dissatisfaction grew when a representative recommended a package twice the size of what we actually needed. This larger package was marketed aggressively, only to later find out that a large portion of our credits had already expired. The lack of transparency regarding credit expiration and the misleading advice from their representatives left us feeling undervalued as customers. Despite the quality of the content, these issues significantly overshadowed our experience with Billo. We hope they reconsider their policies and improve communication to provide a more honest and upfront service to future customers.
Response from BilloJul 18, 2024
We sincerely regret reading your feedback. According to our Refund Policy, packs have an expiration date. We sent a reminder to one of your team members before the pack expired, so you could use your remaining credits. We apologize for any inconvenience you’ve experienced. We are dedicated to making improvements based on your input. If you need further assistance, please feel free to reach out at any time.
Consumer
For one, the majority of their jobs are $25 & $30 for a video, but they charge the client at least $99… the creator is making $25, but Billo is getting at least $74. (You can’t knock the hustle though because creators are constantly signing up, Billo is getting a crazy ROI). Secondly, they are the only platform that allows their hard working creators to be rated. I was brand new, getting a job everyday. I had only been on the app for 20 days and I had 16 jobs already. I was getting 5 star ratings and positive messages, but I got 1 - 4 star rating from a company… I have no idea why. I asked for feedback and they didn’t give it to me. As soon as my overall ratings dipped below 5 stars because of the 4 star rating, I stopped getting jobs all together. That’s wild… My advice is to use other platforms and work with brands on your own through email. Filming and editing can be tedious. You need to be paid at least $150 for that kind of work. If you do use Billo, don’t get stuck on there for too long. Creators really are making hundreds off of 1 video everyday and striking thousand dollar deals with brands on their own. Put in your own work, network, gain experience, and do this without the help of a third party…. Your content is worth more than $25.
Response from BilloJul 11, 2024
We are terribly sorry to read your feedback. While it is true that the least a creator can earn per video is $30, your payout will eventually increase once you become a premium creator :) As for the ratings, brands have the right to rate a creator’s video as they see fit. It is not just about the quality of a creator’s video, it also includes the brand’s overall experience working with them. If you have questions, feel free to reach out at [email protected]