Bikham HealthcareReviews of bikhamhealthcare.com

Response from Bikham HealthcareAug 1, 2024

Hello Dr. Wang, Thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced. We recognize that you engaged Bikham to credential with twelve insurance plans. Upon reviewing your account, we identified discrepancies in your CAQH profile as reported by the commercial payers. Despite our prompt notification, we received invalid credentials from your end. We understand the critical importance of this process for the seamless operation of your business. To prevent any further delays, it is essential that we receive the required information from you in a timely manner. Our PR team is available to address any questions or concerns you may have. While the applications are under review and nearing approval, unresolved deficiencies identified by the payers could result in denials, which would affect the overall timeline. We have attempted to reach you via email and phone with no success. Please provide your availability by contacting us at [email protected], and a member of our team will reach out to you promptly. Thank you, Team Bikham Healthcare

Response from Bikham HealthcareAug 1, 2024

Hello Jamal, Thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced. We acknowledge that you engaged Bikham to credential with five insurance plans. A majority of these applications have not been processed by the payers due to the nature of your specialty as an In-Home Supportive Care Agency, which currently is not being enrolled by these payers. We value the time you took to discuss this matter over the phone and your interest in enrolling with Kaiser. Given the high demand for this plan in your state and the specialty restrictions involved, we will make every effort to facilitate your enrollment. Although we have submitted the application and have yet to receive a response, we will let you know of any developments. We understand the critical importance of these approvals for your business operations. While we strive to secure these approvals for you, please be aware that, as a third party, our influence over the timelines and decisions is limited. For any further clarification or assistance, please do not hesitate to reach out to us. Our team is prepared to provide prompt and effective support. Thank you, Team Bikham Healthcare

Response from Bikham HealthcareAug 1, 2024

Hello Sarah, Thank you for your feedback. We sincerely apologize for any inconvenience you may have encountered. We acknowledge that you engaged Bikham to credential with ten insurance plans. We have noted that this is your second negative review of our services. Following your initial complaint, we promptly addressed your concerns by replacing several insurance plans and initiating the applications for those plans. Since then, we have not received any further queries from your end, and your Credily account has been updated with the current status of all applications on file. We would appreciate it if you could provide your availability by contacting us at [email protected] so we can arrange a discussion to address your concerns directly. We look forward to your response and the opportunity to resolve any issues. Thank you, Team Bikham Healthcare