Bikes OnlineBikes Online is a California based, online specialty retailer of bicycles and the accessories that go with them. You might have noticed that our prices are some of the best in America – that’s because we sell global brands direct from the manufacturer, cutting out the middleman and passing on the savings to you – where they belong.
Bikes Online (bikesonline.com) has 409 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing409 approved reviews, newest moderated first
Miles M.
The Agilis helmets we bought retail tor 150, but Bikes Online had them for 70. Never worn a helmet as comfortable. There was a warehouse processing problem — no one processed the order until I sent a complaint to customer service — that delayed delivery by two weeks. But Bikes Online customer service was very good, and resolved the issue within a day of my email.
David
The replacement axel nut and derailleur hanger was the correct part, fit perfet and I'm back on the trails!
Nicky P.
Great bike would recommend
Mike S.
Great customer service on warranty claim
Marvin B.
Very responsive customer service. And highly recommended.
Carlos P.
Behind in order processing times, great customer service though
J.D
Quick purchase, quick shipping. Highly recommend!
seth V.
I ordered two bikes from BikesOnline, and while the initial shipping took about a week, they sent the wrong bike model and the wrong size. Trying to resolve the issue was incredibly frustrating. Their phone support is handled primarily by AI, with no effective way to reach a live representative. Callbacks were inconsistent, and communication between customer support, operations, and logistics appeared to be disjointed and slow. Throughout the process, there was virtually no proactive communication, and meaningful updates were sparse. After a month and a half of waiting for a resolution, I chose to request a refund rather than continue waiting for a replacement. If you're considering purchasing from BikesOnline, be aware that while the prices may be attractive, customer service and post-purchase support can be extremely difficult if something goes wrong. Based on my experience, I would recommend proceeding with caution.
