BikesDirect.comReviews of bikesdirect.com

I don't normally spend the time to write a review but I wanted to say that I emailed bikes direct about a bike we bought and the pedal stripped the crank arm. I emailed to ask about a replacement but unfortunately it wasn't covered under warranty. Larry from bikes direct was very helpful and asked for the model number of the crank and said he would research to see if he could find a comparable replacement at a discount. Larry emailed me back and said he could not find a replacement part in their warehouse but he then researched and found one on Amazon for only $27 so that way we could order it through Amazon. I am very thankful because I was originally told when I brought the bike to a bike repair shop that it would cost about $100 to $150 to get that part to replace it. I am very impressed and appreciative for Larry to do all that research for us to find a replacement part at such a reasonable price.

My new bike was originally shipped with a damaged fork from the shipping process. Larry at Bikes Direct jumped through hoops and made it right. Great service and great bike!

bike came a bit damaged but customer service was great

The bike has been great! I average 35 miles a week for the last 20 months. That's a lot of miles on an inexpensive bike no problems. I have worn out two rear tires. still on the original front tire it's close to needing replacement. Larry has been helpful with questions about the brakes.

I have purchased a few bikes from here over the years and have had a good experience. I had one issue with a defective part on my last purchase and when I spoke to Larry he took care of it right away. Excellent customer service!

There is only one place on the planet where you can get a beautiful, well-built, quality component bike at a bargain price - BIKES DIRECT! But it doesn't stop there...need support? They are responsive and helpful. Need Parts? Same great service. Larry helped me with questions after I received my bike and he was stellar! I have purchased two bikes from them and I will order more soon - in fact, I am replacing the bikes for our entire family with new, better ones from Bike Direct!

I’m happy with BikesDirect, good service, fast response, Larry is very helpful.

Larry and the team was a great help. I gave them a list of desired features and they recommended a couple bikes to choose from. I love the bike!