BikesDirect.comReviews of bikesdirect.com

Bike is awesome, although it came with a flat but one of there workers helped me out within 24 hours(Larry). Who ever is the manager give that person a raise or promotion. Thanks bikes direct:$

I am a tall guy, 6'2, and looked at a lot of bikes until I found the right one. The Mango long board from Bikes Direct fits me perfectly! The angled seatpost makes pedaling much more comfortable and gives a longer reach to the handlebars so I sit more naturally. When I was putting it together, the top nut for the handlebar was damaged in the package. I notified Bikes Direct by email, and Larry answered me promptly. He sent me a new top nut right away. I am enjoying riding this bike with my wife now that I am retired!

Very happy with the purchase. Shipped quickly and arrived as described. A nut and bolt were missing that appeared to have come off in shipping, but after sending an email to Larry, a replacement was sent out promptly. Highly recommended!

I've always been happy with bikes direct. I have purchased four bikes from them over the years and have always been impressed with the quality. I do wish that they had specific model assembly manuals because I have messed up building out a couple of the bikes.

Larry is just so knowledgeable and helpful. He resolves problems and clearly cares about customers.

I bought two bikes from them one for my wife and one for my son. Excellent quality, great price and fast shipping. Two months later I ran over the rear tire of my son's bike. I contacted Larry and he was extremely helpful with very fast responses to my emails. He got me a new rear tire fast! Thanks again Larry!

Our local bike shop was not very helpful in sourcing a part we were missing for one of our bikes. I emailed Larry for assistance, and he was able to identify and source the part immediately. He even gave us a pointer on how to put the screw on so we won't lose the part in the future. Thank you Larry!

I’ll admit I was a bit cautious about ordering a bike from Bikes Direct at first. But I decided to take the leap and bought a Gravity bike from them. A box with the bike arrived as expected, and with a little assembly, I was up and riding. I've had the bike for a week now and have already put over 50 miles on it. Were there a few issues? Sure — but I paid $400 for a bike, and overall, it’s been a solid value. One issue led me to contact their support team. Larry responded and, after a few emails back and forth, he was able to resolve the problem quickly and professionally. All in all, I’m satisfied with both the bike I received and the customer service experience with Bikes Direct.