BikesDirect.comReviews of bikesdirect.com

I had a small problem with an annoying squeaking and creaking sound. Larry did a FANTASTIC job of troubleshooting and solved the problem. I am extremely happy with my bicycle!

Great post sales service - This was the 4th bike we bought from Bikes Direct in the past 15 years. I made a headset adjustment mistake and lost the original bearings. Larry from Bikes Direct promptly replied to my email, and quickly shipped the new part. My local bike shop ineptly botched the job. Larry followed up and diagnosed the issue. He sent me a video on how to fix it. I followed the instructions and now it steers like new.

The website provided detailed information about its bikes for sale. The price was reasonable. The quality of the bike was good. Larry from customer service was responsive when I reached out to him about a minor concern.

This is my first purchase. Bike arrived on time and is quite nice. Had a manufacturing defect with front wheel Larry in customer service saw that I got a replacement right away. Pleased with bike, delivery and service.

I have purchased 3 bicycles from them. The quality is excellent, and customer service is unbeatable.

Bought a 2018 Motobecane Hal Boost team. Bikes Direct, specifically Larry have always been SUPER helpful when needed. Put 5,000 miles on the bike and the frame cracked at the shock mount. Had a new frame within a week. Thanks Larry. Love Motobecane bikes! Love Bikes Direct!

Best customer service ever - I've had my ebike for 5+ years and was having charging issues. Larry at BikesDirect customer service gave me some advice on how to fix it and now I am back on the road. Great service - thanks again!

Bikes Direct offers great value and great service. Larry was super responsive and helpful