BikesDirect.comReviews of bikesdirect.com

I have been purchasing bikes from BD for nearly 20 years. I am on my second bike and our family up to 7. Bikes range from Road, youth, to full suspension adult mountain. There has been a few issues over the years, however, every time I had a problem Larry at bikes direct was always accommodating. He doesn't question the validity of the issue, just an explanation with some details and if possible any applicable photos. The lates issues was on a full suspension mountain bike with the dropper post that would rise properly, that was just this past month. I took a short video of the issue, and Larry said he would have a replacement sent right away with a paid return postage label. I received the new dropper in less than a week and the part was even an upgrade. The new post worked perfectly. I see some low reviews given due to having to assemble the bike. BD is doing what they can to provide a more affordable bike. Partly why the local shops charge much more. Something has to give and BD has put a process together that greatly lowers the cost. This is also explained and there are videos for support and the job really is not that difficult. I think BD does a great job and I have recommended them to many.

I purchased the Gravity eBullseye Monster Eagle Pro back in December, and honestly, this bike is amazing. I just finished a 10-mile ride in the snow today at the Stewart State Forest Buffer Zone in Orange County, NY, and the bike handled it perfectly. Between the mid-drive power and the studded Schwalbe Al Mighty tires I added, it’s an absolute machine in winter conditions. Beyond the performance, the support from BikesDirect has been excellent. I recently had a scare where I thought the display cable was physically too short to reach properly. I reached out to the company and got in touch with Larry. He immediately knew what the issue was. He explained that I just needed to remove the battery and pull the display cable wires toward the display to give it more slack. I followed his instructions, and it was fixed instantly. If you are looking for a serious fat tire e-bike that can handle real trails and winter weather, I highly recommend this one. Great power, great specs, and it's good to know Larry and the team have your back if you run into a snag.

My Motobecane HAL ebike was assembled incorectly at the factory. After a couple messages to Larry, he was able to diagnose the problem and help me fix it. This was my 4th bike order from BikesDirect, never a problem with my previous orders, glad there is great customer service available if someone needs it. Larry was very courteous and informative. Thank you

What a great mountain bike and excellent customer service! “Santa” delivered my son’s mountain bike, but it’s steering got a little mixed up along the way!! Larry, from BikesDirect, was so helpful in making sure my son’s bike was fixed in no time. I couldn’t be happier with his help and with the quality of the bike! Thank you!

Bike ordering was easy, good disclosures and descriptions. Bike was damaged in shipping, but Larry helped out quickly and efficiently to send a replacement for the damaged part.

Great bikes with flexible speed.i love it

The bicycle I bought was what I expected. Sometime when buying on line you run the risk of the product not being what is described or does not represent the product actually received. That was not the case with the bike I bought on BikesDirect. The bike is of good quality and was what I expected. There was an issue with some of the assembly instructions, as well as an issue with a warranty part. The customer service assistant Larry did a great job of helping me resolve the issues. In the end I had a bike ready to go working great. I am quite happy with my purchase from Bikes Direct.

Excellent product as usual. Bikes always have lasting performance too. Larry was fantastic. He provided exemplary customer service.