BikesDirect.comReviews of bikesdirect.com

I purchased an inexpensive bike. It was delivered quickly with minor damage to the box. The bike was mostly unharmed. It has a few small scratches on the frame and on the rims from where the tires where mounted. The gear changing is not smooth and will need adjusting. I've had to make some custom purchases to make the bike more comfortable. But all in all, I got what I paid for. I would like to think that the company would take better overall care of more expensive bikes that they offer. I fi had paid twice as much as I did, and had to deal with these issues, I would be returning the bike and leaving a completely different review.

The bike was basically OK, but the customer service is lacking. The customer service person with whom I was e-mailing referred to my transgender child (visible in photos I sent of my child’s bike) with the wrong pronoun. When I corrected the person, the person completely ignored the correction. This company needs some serious educating.

need newer images and to update infromation frequently