BikesDirect.comReviews of bikesdirect.com

Excellent customer service. I ordered a bike, it came with a couple very minor scratches due to shipping, and customer service gladly gave me a discount. That bike ended up being too big for me so I returned it, and customer service was very helpful and timely in the process, and gave me a full refund the day after they received the return. Others complaining about no customer service is just because they have no phone number to contact, but if you just email them, they respond in a day or less.

Fabulous seller of great bikes. I have purchased many from them. All came quickly and well packed Super value

I order a bike and not only was it the best deal - it was delivered for free in two days Packing was great and setup easy I love my bike Happy happy happy

Fantastic service from start to finish. Kept informed the whole way through the order & follow up service was fantastic. Professional, lovely staff - would definitely recommend.

My sons birthday comming very soon. I went to bikes direct and saw the perfect bike, i was a little skeptical about ordering. But i threw all caution to the wind and ordered it. The bike arrived in 4 days and it is absolutely beautiful, cant wait to present it to him for his birthday. Bikesdirect is the truth !! I'm extremely happy !!

Bikesdirect is amazing. I found them on Facebook and took a chance on a Hal full suspension mountain bike which looked too good to be true. A similar bike anywhere else, even online was several hundred dollars more or even almost double! Had a minor issue assembling and they sent me the part super quick. Crazy good value and customer service!

I have ordered multiple bikes - yes you need to either finish assembly yourself, or pay 40-60 bucks to have a shop get it prepped for you. For the people that complain about this it inst really fair because its noted up front, and if you cant do it don't buy it. All of my bikes have worked well and I just bought a spare for our beach house. good mid range bikes at low range price.

I ordered a bike from them. I used PayPal and didn't realize that I had an old address with PayPal that they used. I soon noticed the mistake and emailed them and they corrected it. When the bike arrived it had some pain scratches and a broken shifter. I took pictures of both and emailed them again. and within 24 hours they got back to me. They refunded me some for the paint and sent me a link to the shifter on amazon and said that if I send them the receipt they would refund it. Calling them is worthless, but they are great with email.