BikesDirect.comReviews of bikesdirect.com

Customer service was good for exchanging sizes

From when I clicked purchase 4 days later I received my beautiful new bike mostly put together. It was easy to finish the rest. An excellent price, fast shipping and top notch quality!

Good product, excellent service response

The price was great! The components on that bike for that price is unheard of. The frame was a duel suspension and was light. It rides nice and shifting is a breeze. Brakes are fantastic. Easy to put together. Shipped out and received in days. Not weeks! My former bike was twice as expensive and I bought it in the late 80's. I made a mistake on my order form and they corrected it in 1 day. At this price, buy them for your kids and siblings. Can't beat this company.

I recently bought a gravel bike I had great experience with shipping customer service and everything but I mistakenly bought the wrong size I send a email to bikes direct and they were very helpful with me especially a associate name Megan I don’t know who she is but she is been very helpful god bless her and yeah I recommend bikes direct 10/10!!

I’ve purchased six bikes from Bikes Direct over the years, and every single experience has been outstanding. Their customer service is top-notch—quick to respond, genuinely helpful, and always honest and fair. It’s rare to find a company that consistently goes above and beyond like they do. The prices of the bikes are unbeatable. You truly get incredible value without sacrificing performance. Every bike I’ve ordered has arrived in great condition and exactly as described. Bikes Direct has earned my loyalty, and I’ll continue to be a customer for years to come. I recommend them to everyone I know who’s in the market for a new bike. Five stars, without hesitation.

Larry at Bikes Direct is very responsive and has always helped me out though the years since purchasing my bike in 2018. My HAL eboost bike has been great ever since my purchasing it and I would not hesitate to buy again from them. Thank you.

My bike came in with a damaged component (otherwise was in good condition)…Larry from customer service had a tracking number for the replacement part within 10 minutes of me sending the email. Thanks Larry!