BikeExchange Reviews | Read Customer Reviews of bikeexchange.com

BikeExchangeReviews of bikeexchange.com

4.2147 reviews
Bicycles
829 Riverside Dr., Asheville, North Carolina

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BikeExchange

About BikeExchange

At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.

BikeExchange (bikeexchange.com) has 147 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: bikeexchange.com
Website: bikeexchange.com
Category: Bicycles
Location: Asheville, North Carolina
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 37% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BikeExchange reviews

147 approved reviews, newest moderated first

Chris
Sep 4, 2025
Super easy purchase
Super easy purchase; received email confirmation and confirmation from seller almost immediately. Found a bike to fit my needs so much easier than digging through all the individual local websites.
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Tony
Sep 2, 2025
Misrepresentation on web site
Misrepresentation on web site. Advertised a trek Donane+ AXS for $4000. Paid for and they say d it was a mistake. Did nothing to rectify it. Dishonest never trust them!
Response from BikeExchangeSep 4, 2025
Hi Tony, We're very sorry for the experience you had and understand how frustrating this situation was. The bike you purchased, a Trek Domane+ AXS, was mistakenly listed due to a data entry error in our backend system. As a marketplace, we manage a large catalog of products across hundreds of retailers, and unfortunately in this case, the wrong bike model was associated with the listing you saw. As soon as we identified the mistake—within hours of your purchase—we issued a full refund to ensure you weren’t out of pocket. While we can't turn back time, we did reach out privately to explain what happened in detail and to try and make things right. We completely understand that this situation fell short of your expectations, and for that, we sincerely apologize. Transparency and trust are core to our business, and we are actively reviewing our internal processes to prevent mistakes like this in the future. If you're open to it, our team is still here and ready to help you find a suitable alternative or assist in any other way. Please feel free to respond to our email or contact us directly at [email protected].
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Kerstin
Sep 2, 2025
Good experience, despite my contributions
My dad was looking for a good one-speed bike for tooling around, so I found him one on the Bike Exchange. Placing the order (on my card, but delivered to his address) was easy, the price was great, and the vendor responsive. Sadly, my dad changed his mind the next day. The upshot, great customer service all around, as they were able to cancel the order. Hopefully next time, I will actually PURCHASE something.
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Jenn
Sep 1, 2025
As I was trying to make my purchase
As I was trying to make my purchase, it would not go through with 2 different credit cards which both have a zero balance. I tried several times on both cards and then shut down your app and then shut down my phone with still no success. Usually when you choose your state in a payment app, there is a drop down with the states listed and you choose one or the app will make your mistakes red and go back to the mistake. Apparently the app did not like that I put in wa (no drop down) but wanted Washington. Not sure how I figured it out but I did. It would be helpful to have the drop down with state options or obvious problems before going on to the payment. Plus, you’re not open on weekends (or holidays with sales) so I couldn’t contact anyone by email or phone. Other than that, fine!
Response from BikeExchangeSep 2, 2025
Hey Jenn, thanks for your purchase and for your feedback! We will pass along your feedback about the address selection to our Payments team so that we can create a more user-friendly experience at checkout. We hope you enjoy your new bike!
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Bridget
Aug 31, 2025
Highly recommend
Very pleased! They confirmed my order through email, shipping was a few days, bike came in nicely wrapped for protection and easy to put together. Will order from them again next time.
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customer
Aug 30, 2025
Wouldn’t recommend
Wouldn’t recommend. Slow shipping with no communication. Better experiences at other retails.
Response from BikeExchangeSep 2, 2025
Hey Brian, thank you for your recent order and candid feedback. After looking into your transaction, it appears that your order was delivered 11 days after your purchase, which does fall into our 3-10 business day shipping estimate that we advertise on our site. We always strive to have our sellers aim for the shorter end of that range, but sometimes delays occur, and for that we apologize.
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Dave
Aug 29, 2025
Communication was perfect
Communication was perfect, speedy reply. They answered my questions perfectly. Concerned about a price of something. They handled it with precision. I would absolutely buy a bike from them if the opportunity arises
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Paul
Aug 26, 2025
Great price for a first E MTB
Great price for a first E MTB
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