BikeExchangeReviews of bikeexchange.com

Response from BikeExchangeSep 15, 2025

Hey Andrew, thank you for your purchase and we're sorry to hear about your frustrations with the order process. On Friday morning, before you wrote this review, we sent you an email update to the email address we have on file from your order. We will follow up with you directly again and are happy to help in any way.

Response from BikeExchangeSep 10, 2025

Hey D'Ann, thank you for your feedback. After looking into your order, it looks like you placed your purchase with us outside of our customer support working hours and quickly sent us a follow up message requesting an address change. When our customer team signed on in the morning, they promptly responded to your message that they had made the update. However, the shipping confirmation email that went out the following day when the bike shipped did contain the old address even though your order is headed to the correct address—that is a mistake on our end, as we should have clarified. Rest assured, your order is being delivered to the correct, updated address. If you have any further questions or concerns, you are welcome to call our customer support line (949-344-2444) between 9-5pm EST or email us at [email protected].

Response from BikeExchangeSep 8, 2025

Thank you for your review, and we're sorry to hear about your frustration. BikeExchange is an online marketplace that connects customers with independent bike retailers. While we don’t handle shipping directly, we do display the estimated dispatch times provided by each shop on the product page. In this case, the retailer you ordered from has an average fulfillment time of up to 15 days. That said, we understand how important timely delivery is, and we’ve reached out to the shop to request an update on your order and to see if it can be expedited. We also want to note that we hadn’t received any direct communication from you about this issue before the review. We always encourage customers to contact us first, as we're here to help and resolve any problems as quickly as possible. Thank you for your patience—we’ll be in touch as soon as we hear back from the retailer.