BikeExchange Reviews | Read Customer Reviews of bikeexchange.com

BikeExchangeReviews of bikeexchange.com

4.2147 reviews
Bicycles
829 Riverside Dr., Asheville, North Carolina

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BikeExchange

About BikeExchange

At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.

BikeExchange (bikeexchange.com) has 147 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: bikeexchange.com
Website: bikeexchange.com
Category: Bicycles
Location: Asheville, North Carolina
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 37% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BikeExchange reviews

147 approved reviews, newest moderated first

John B.
Oct 16, 2025
Great Online Experience!!
Great online experience - super easy to order a bike for my wife. Great communication by the staff. The bike was ready within 48 hours. Pickup was super quick.
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customer
Oct 14, 2025
Excellent service.
Excellent service.
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BGarland
Oct 4, 2025
Called for advice -- purchased -- ended up with bait-and-switch.
Called for advice. Person who answered was very nice and provided decent advice. Said they would reach out to vendor and get back to me, but never did. I ended up ordering anyway -- order went through and CC was charged. Received "oh no" email from vendor (Victory Bicycle Studio) saying bike is no longer available. Vendor (Victory Bicycle Studio) then "generously" offered to sell me two different bikes -- one at $1,000 more and another at $2,000 more. Complete bait-and-switch by Victory Bicycle Studio. Bike Exchange offered free shipping on any other bike on their site, but they had noting comparable for me to purchase. Not an adequate remedy and very dismissive. Ultimately refunded.
Response from BikeExchangeOct 7, 2025
Thank you for your feedback as this is definitely not the kind of service we aim to provide. We understand how frustrating it is to purchase a bike and then to get hit with a "not in stock" message. The issue here came down to a lag in inventory updates from one of our partner stores, which we aim to minimize but can happen from time to time. In these rare instances, we always encourage our retailers to try and offer alternative solutions to the customer, but we understand how offering more expensive options could have come across as a bait-and-switch, though that was not the intent. We appreciate the honest feedback and will take it into consideration as we continue to improve our merchant relations. If there's anything more we can do to help you find the right bike, don't hesitate to reach out.
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Marcy
Oct 1, 2025
Even has hard to find models!
Was able to order a specific bike I could not find anywhere... even using the manufacturer's network of stores. Bike delivered super quickly in excellent condition!
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customer
Sep 27, 2025
Everything was great
Everything was great. Received the bike in a timely fashion. Shipping was way too much though. With a five thousand dollar bike, shipping should be included.
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Dave A.
Sep 23, 2025
Excellent customer service.
Excellent customer service.
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josh G.
Sep 19, 2025
Great bike for beginners.
The bike is easy to ride. My daughter loves it compared to specialized that she rode before.
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Gnome
Sep 17, 2025
In the loop
Product was described and illustrated clearly. Once ordered, next steps clearly defined.
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