BikeBerry.comReviews of bikeberry.com

Scott in customer service was quick and well informed when responding to my questions. This is a surprising exception in the world of customer service.

The customer service has been exceptional in resolving back ordered product. they have followed up on every request I have made and resolved the issues that have arisen.

Bell was very polite and knowledgeable. I explained that I am building a bike. She answered all my questions. I was very comfortable speaking to her. I will be buying the part we spoke about. If I ever need another part, I will be doing business with your company. Submitted by William Altieri Jr.

The customer service is top notch!

Bell did such a wonderful job helping me make my decision to find what I needed. My accommodations go out to her for her experience and expertise in this process. She really needs a raise. I have been working with Bikeberry since 2012. Her commitment to her job has made me re-commit to my long history with Bikeberry. Thanks. Sincerely, Daniel Brehm

The customer support from Scott was much appreciated. He notified me when the order was placed and got directly involved when delays were encountered with shipping. Scot followed through with me until the items were delivered.

Advertised that they shipped to Hawaii. Never confirmed with me what port they were shipping it to. They shipped it to the wrong port and then wanted me to pay to ship it to the right port. Then they apologized and said they were fixing it but the shipping company at the wrong port kept calling me to come pick it up and said that nobody had contacted them about it being in the wrong place.

Web site is good - support videos are great, so I took the plunge and ordered a couple of parts. I've haf one confirmation of order over 4 days and 4 marketing emails wanting me to buy more all before any confirmation of shipment. It would have been re-assuring to know my parcel was on its way before trying to sell me more!